Product/components used and version/fix level:

Integration Server 10.11 new installation on redhat

Detailed explanation of the problem:

after an installation using an image, the IS just does not start

Error messages / full error message screenshot / log file:

FIPS mode not initialized
Error occurred while initializing server: java.lang.NoClassDefFoundError: Could not initialize class com.entrust.toolkit.security.provider.Entrust at com.entrust.toolkit.security.provider.Initializer.setProviders(Unknown Source) at com.wm.ext.iaik.IaikSecureSocket.initFIPSMode(IaikSecureSocket.java:232) at com.wm.app.b2b.server.Server.run(Server.java:571)

Question related to a free trial, or to a production (customer) instance?

not a free trial, customer instance.

Can you provide fix level and the plugins that you include in the installation? Also is there an error code anywhere in the log? Usually installing the latest fixes, fixes these issues. That’s the purpose of the fixes anyway. I recommend installing the latest fixes and check again if they are not installed. Otherwise we will need more information.

Hi,

as the Entrust version SAG is delivering with the wM Suite only supports TLS up to bare version 1 (TLSv1), which is considered insecure, you should check if you can reconfigure to use JSSE which allows all TLS versions up to TLS v2 or TLS v3 depending on JVM and webMethods Version being used.

Regards,
Holger

Can you please make sure that you have latest fixes installed in your env for 10.11? As part of one of the fix, there was a change where in enttoolkit.jar is moved from common/lib/ext to IntegrationServer/lib/jars directory. Please check if you see enttoolkit.jar under IntegrationServer/lib/jars directory.

Regards,
Kalpesh