Hi Ahmad,
thanks for waiting. For a detailed assistance with your issue, it would be best to engage directly with the customer support team.
They have processes and tools in place to troubleshoot your problems in a timely fashion. You can reach out to them through the official support channel https://www.ibm.com/support/pages/node/7010023
Best
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Hubert Hesse
Senior Product Manager @Instana
Self-Hosting
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