Instana

I have installed the Instana Host Agent on my Windows machine following the official installation guide. The service is running successfully, but the host is not appearing in the Instana UI under Infrastructure.

We have verified the mvn-settings .xml file, In that all parameters are passed correctly.

• Are there any additional logs or troubleshooting steps I should check?
• Could there be any network-related or configuration issues causing this?
• Does the agent need additional permissions to register in the Instana UI?

Would appreciate any guidance from the IBM Instana Team or community members who have faced similar issues.

Thanks in advance!

I have had a similar issue.  Check your agent.log on the server and see if you have Bootstrapping agent failed. Failed to add repositories.  And (depending on where you installed the agent).  Here are the steps I followed to get the agent seen in Instana (you will have to apply it to your particular install/infrastructure)

1. You should also see in the D:\Program Files\Instana\instana-agent\data\repo more directories than just com

2. This seems to mean that there is a certificate issue, you can try to copy a d:\Program Files\Instana\instana-agent\jvm\lib\security\cacerts file from a working server but this doesn't work all the time.  If this doesn't work you will need to import the certificate.
3. You need to use openssl to import the certificate to the cacerts file
   1. openssl s_client -showcerts -servername server -connect ingress-orange-saas.instana.io:443 > c:\temp\cert.pem

   2. Copy the cert.pem to the D:\Program Files\Instana\instana-agent\jvm\lib\security

   3. Change to that directory on command line cd\Program Files\Instana\instana-agent\jvm\lib\security

   4. For the ease of having keytool executable working, type path (or c:\) D:\Program Files\Instana\instana-agent\jvm\bin and enter

   5. keytool -import -keystore cacerts -storepass changeit -file cert.pem

   6. Type yes to import the cert, restart the instana agent service

 Hope this helps

The first step is to check if the Agent is listed on the Agent list. It's possible that the Agent is pointing to the wrong backend. To determine this, click on the hamburger icon (More) on the left side of the Instana view and select Agents.

If the Agent is not listed, review the Agent log on the server where it's installed. Use your Exploring app to locate the Agent.log file and review its contents. Sometimes, you may notice obvious issues, such as access permission denied. Please let us know what you find out.