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Installation of ACS Windows App Pkg English (64bit) in Windows11 hung in initial screen to prepare

  • 1.  Installation of ACS Windows App Pkg English (64bit) in Windows11 hung in initial screen to prepare

    Posted Thu December 26, 2024 12:36 PM

    Hi All,

    Installation of ACS Windows App Pkg English (64bit) in Windows11 hung in initial screen of prepare to Install. Any setup on PC to be adjusted. 



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    Sirajudeen Mohamed Ali
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  • 2.  RE: Installation of ACS Windows App Pkg English (64bit) in Windows11 hung in initial screen to prepare

    Posted Fri December 27, 2024 03:15 AM

    Hello

    I have had the same issue for a long time for Win10 and now for Win11. It seems to work fine on servers.

    If you cancel and restart the installation 4 times, then it will work (if it behaves the same way as for me).

    The first time it will hang with the message "Installing VC Runtime 2015 x86".
    The second time it will hang with the message "Installing VC Runtime 2015 x64".
    The third time it will hang with the message "Installing Runtime x86".
    The fourth time it will hang with the message "Installing Runtime x64".
    The fifth time it will work. 

    These messages correspond to the last lines of file "setup.ini" [ISSetupPrerequisites].
    The 2 regarding VC Runtime are new since driver version 1.1.0.28
    I'd be happy if anybody knows why this happens and how to avoid it.

    Best regards
    Denis



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    Denis Roche
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    Original Message


  • 3.  RE: Installation of ACS Windows App Pkg English (64bit) in Windows11 hung in initial screen to prepare

    Posted Fri December 27, 2024 12:42 PM

    Hi,

    I have the same issue and I have had it for a long time for WIN10 and now for WIN11.
    If it behaves the same way as for me, you just have to restart the installation 4 times, then it will work.

    I just cancel the installation, then restart, then it hangs with message "Installing VC Runtime 2015 x64".
    I cancel it again, then restart, then it hangs with message "Installing Runtime 32-bit".
    I cancel it once again, then restart, then it hangs with message "Installing Runtime 64-bit".
    I cancel it for the last time, then restart, and then it works.

    I don't often install it on servers, but I noticed that the installation works fine on servers,  but I am not sure 100% about this.

    "Installing VC Runtime 2015 xxx" is new from driver version "1.1.0.28".

    I noticed that the last lines of file setup.ini for driver version "1.1.0.28" are :
    [ISSetupPrerequisites]
    PreReq0=VC Runtime 2015 x86.prq
    PreReq1=VC Runtime 2015 x64.prq
    PreReq2=Runtime 32-bit.prq
    PreReq3=Runtime 64-bit.prq

    Up to driver version driver version "1.1.0.27"  :
    [ISSetupPrerequisites]
    PreReq0=Runtime 32-bit.prq
    PreReq1=Runtime 64-bit.prq

    I'd be happy if somebody knows the reason for that.

    /Denis



    ------------------------------
    Denis Roche
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    Original Message


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