Current deployment is ILMT Lite with collectors on 6 VMs and a local VM Manager connection. The Computers and Hardware Inventory views are correctly displaying the computers associated to the proper VM hosts. However, the metrics report is reporting as if it doesn't know the VM host for one of the computers. Searches for this situation talk about it being a time thing, but even if I narrow that PVU metric report to 1 day, it's still showing Incomplete virtualization hierarchy for that one computer despite the Computers/Hardware Inventory showing that it knows the VM host. Are there ideas on what we can check before we try to engage support so it's not overcounting PVU.

Hi Brant,

What's the status of that computer within Hardware Inventory report ? 

Thanks.

Hardware Inventory Report currently shows it as OK.

From the metric history graph that shows in the UI and the products-daily file in the audit snapshot, it looks like it might be calculating the expected 560 now and something resolved today. I did the weekly scan from the problematic machine and imported that, so maybe it figured out today so if we cut off the first few days after tomorrow, it might start showing as we expect.

Hi,

It depends when the issue with lack of VM Manager Data has been resolved, so that's why you might see a delay in reflecting the current data.

Thank you.