We have discovered, when trying to add an incident type to incident.incident_type_ids from the dropdown list, editing the field from a layout, that the field becomes blank.

However, if we use append in a script, it works just fine.

We are running Version: 50.2.42

This had worked in previous versions. We have gone through our rulebase, and eliminated anything that touches that field.

What should we check nex?

Hi William, when you say  editing the field from a layout, that the field becomes blank, could you outline the steps.

I have created the incident type but in layouts where did you edit ?

Regards

John

We have discovered, when trying to add an incident type to incident.incident_type_ids from the dropdown list, editing the field from a layout, that the field becomes blank.

However, if we use append in a script, it works just fine.

We are running Version: 50.2.42

This had worked in previous versions. We have gone through our rulebase, and eliminated anything that touches that field.

What should we check nex?

Hi William, when you say  editing the field from a layout, that the field becomes blank, could you outline the steps.

I have created the incident type but in layouts where did you edit ?

Regards

John

We have discovered, when trying to add an incident type to incident.incident_type_ids from the dropdown list, editing the field from a layout, that the field becomes blank.

However, if we use append in a script, it works just fine.

We are running Version: 50.2.42

This had worked in previous versions. We have gone through our rulebase, and eliminated anything that touches that field.

What should we check nex?

And when I choose something from that dropdown, it blanks everything even before saving:

Hi William, when you say  editing the field from a layout, that the field becomes blank, could you outline the steps.

I have created the incident type but in layouts where did you edit ?

Regards

John

We have discovered, when trying to add an incident type to incident.incident_type_ids from the dropdown list, editing the field from a layout, that the field becomes blank.

However, if we use append in a script, it works just fine.

We are running Version: 50.2.42

This had worked in previous versions. We have gone through our rulebase, and eliminated anything that touches that field.

What should we check nex?

Hi William 

trying to reproduce here on 50.0.9

Do you have special permissions to manually edit the Incident Type dropdown fields to add new fields ?

John

And when I choose something from that dropdown, it blanks everything even before saving:

Hi William, when you say  editing the field from a layout, that the field becomes blank, could you outline the steps.

I have created the incident type but in layouts where did you edit ?

Regards

John

We have discovered, when trying to add an incident type to incident.incident_type_ids from the dropdown list, editing the field from a layout, that the field becomes blank.

However, if we use append in a script, it works just fine.

We are running Version: 50.2.42

This had worked in previous versions. We have gone through our rulebase, and eliminated anything that touches that field.

What should we check nex?

Hi William 

trying to reproduce here on 50.0.9

Do you have special permissions to manually edit the Incident Type dropdown fields to add new fields ?

John

And when I choose something from that dropdown, it blanks everything even before saving:

Hi William, when you say  editing the field from a layout, that the field becomes blank, could you outline the steps.

I have created the incident type but in layouts where did you edit ?

Regards

John

We have discovered, when trying to add an incident type to incident.incident_type_ids from the dropdown list, editing the field from a layout, that the field becomes blank.

However, if we use append in a script, it works just fine.

We are running Version: 50.2.42

This had worked in previous versions. We have gone through our rulebase, and eliminated anything that touches that field.

What should we check nex?

Hi, do you have any further information?

Hi William 

trying to reproduce here on 50.0.9

Do you have special permissions to manually edit the Incident Type dropdown fields to add new fields ?

John

And when I choose something from that dropdown, it blanks everything even before saving:

Hi William, when you say  editing the field from a layout, that the field becomes blank, could you outline the steps.

I have created the incident type but in layouts where did you edit ?

Regards

John

We have discovered, when trying to add an incident type to incident.incident_type_ids from the dropdown list, editing the field from a layout, that the field becomes blank.

However, if we use append in a script, it works just fine.

We are running Version: 50.2.42

This had worked in previous versions. We have gone through our rulebase, and eliminated anything that touches that field.

What should we check nex?

Hi William,

I have reached out to the wider team for support  ....someone should be in contact shortly .

John

Hi, do you have any further information?

Hi William 

trying to reproduce here on 50.0.9

Do you have special permissions to manually edit the Incident Type dropdown fields to add new fields ?

John

And when I choose something from that dropdown, it blanks everything even before saving:

Hi William, when you say  editing the field from a layout, that the field becomes blank, could you outline the steps.

I have created the incident type but in layouts where did you edit ?

Regards

John

We have discovered, when trying to add an incident type to incident.incident_type_ids from the dropdown list, editing the field from a layout, that the field becomes blank.

However, if we use append in a script, it works just fine.

We are running Version: 50.2.42

This had worked in previous versions. We have gone through our rulebase, and eliminated anything that touches that field.

What should we check nex?

Hi William

I will raise a ticket against our Core team here to insure the issue is addressed.

Regards

John

Hi William,

I have reached out to the wider team for support  ....someone should be in contact shortly .

John

Hi, do you have any further information?

Hi William 

trying to reproduce here on 50.0.9

Do you have special permissions to manually edit the Incident Type dropdown fields to add new fields ?

John

And when I choose something from that dropdown, it blanks everything even before saving:

Hi William, when you say  editing the field from a layout, that the field becomes blank, could you outline the steps.

I have created the incident type but in layouts where did you edit ?

Regards

John

We have discovered, when trying to add an incident type to incident.incident_type_ids from the dropdown list, editing the field from a layout, that the field becomes blank.

However, if we use append in a script, it works just fine.

We are running Version: 50.2.42

This had worked in previous versions. We have gone through our rulebase, and eliminated anything that touches that field.

What should we check nex?

Hi William

Can you expand on 'editing the field from a layout, that the field becomes blank'.

I successfully added new incident types  to that field but I want to know your steps for editing the field in a layout that causes the field to blank.

What is the edit that causes the issue ?

In which view do you see the field blanked ? when you try and add it to a new incident or an edit existing incident.

Sorry for the confusion...

Regards

John

Hi William

I will raise a ticket against our Core team here to insure the issue is addressed.

Regards

John

Hi William,

I have reached out to the wider team for support  ....someone should be in contact shortly .

John

Hi, do you have any further information?

Hi William 

trying to reproduce here on 50.0.9

Do you have special permissions to manually edit the Incident Type dropdown fields to add new fields ?

John

And when I choose something from that dropdown, it blanks everything even before saving:

Hi William, when you say  editing the field from a layout, that the field becomes blank, could you outline the steps.

I have created the incident type but in layouts where did you edit ?

Regards

John

We have discovered, when trying to add an incident type to incident.incident_type_ids from the dropdown list, editing the field from a layout, that the field becomes blank.

However, if we use append in a script, it works just fine.

We are running Version: 50.2.42

This had worked in previous versions. We have gone through our rulebase, and eliminated anything that touches that field.

What should we check nex?