IBM License Metric Tool (ILMT)

IBM License Metric Tool (ILMT)

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  • 1.  ILMT - VMManager Issue

    Posted Wed June 21, 2023 11:06 AM

    Hello

    Currently running BigFix 9.5.6.63, ILMT 9.2.31 and Microsoft SQL Server 2014 (SP3-GDR) (KB5021037) - 12.0.6174.8 (X64)  Express Edition on Windows 2016 Standard Edition.

    A while back, the the vmmanger connection to vCenter 7.0.3 suddenly reported Invalid credentials - suspended.

    Some maintenance was done on the vmware environment during that time, but the credentials for the scanuser (vCenter) has never been invalid. Is it possible that the vmmanager will give this error also if the scanuser is unavailablie ?

    What kind of situations might give this error?

    Thanks in advance



    ------------------------------
    Kjetil Bakke
    ------------------------------


  • 2.  RE: ILMT - VMManager Issue

    Posted Thu June 22, 2023 03:28 AM

    Hello Kjetil,

    Obviously that  Invalid credentials status is an aftermath of some intermittent connection failure.
    VM Manager Tool 'translates' the exit codes received from vSphere Web Services API to its own internal statuses.
    It's possible (although unlikely) that some distortion snuck into this translation phase...

    If you would like to chase what was received from vCenter at that time please sent us the output from VM Manager Tool scan & logs by means of following command:
    'vmman.bat -retrievedebugdata'

    Hopefully, the existing logs still covers that 'Invalid credentials' timeframe... 



    ------------------------------
    Thank you,
    Oktawian

    Oktawian Powązka, L3 Support
    IBM License Metric Tool
    ------------------------------

    Original Message


  • 3.  RE: ILMT - VMManager Issue

    Posted Fri June 23, 2023 03:07 AM

    Hi Kjetil,

    Please open a case with ILMT Support and upload the debug data to that case.

    For now, I have removed debugdata from the forum.


    Thank you.



    ------------------------------
    Andrei Ionescu
    IBM
    Bucharest
    ------------------------------

    Original Message


  • 4.  RE: ILMT - VMManager Issue

    Posted Fri June 23, 2023 03:15 AM

    Hi Andrei,

    I first opened a supportcase on this issue, but was directed to this forum.



    ------------------------------
    Kjetil Bakke
    ------------------------------

    Original Message


  • 5.  RE: ILMT - VMManager Issue

    Posted Fri June 23, 2023 03:20 AM

    Hi Kjetil,

    Is the case still open ? Is it assigned to an engineer ?

    When logs are required in order to troubleshoot the issue, we advise customers to create a support case. This is for security purposes, in order to not expose sensitive data on the forums.

    Thank you.



    ------------------------------
    Andrei Ionescu
    IBM
    Bucharest
    ------------------------------

    Original Message


  • 6.  RE: ILMT - VMManager Issue

    Posted Fri June 23, 2023 03:30 AM

    The case (TS013343814) is now closed. You can maybe reopen it? 



    ------------------------------
    Kjetil Bakke
    ------------------------------

    Original Message


  • 7.  RE: ILMT - VMManager Issue

    Posted Fri June 23, 2023 03:32 AM

    Hi,

    It's reopened. Please upload debugdata to that case and we will review the logs.

    Thank you.



    ------------------------------
    Andrei Ionescu
    IBM
    Bucharest
    ------------------------------

    Original Message


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