It's reopened. Please upload debugdata to that case and we will review the logs.
Thank you.
Original Message:
Sent: Fri June 23, 2023 03:30 AM
From: Kjetil Bakke
Subject: ILMT - VMManager Issue
The case (TS013343814) is now closed. You can maybe reopen it?
------------------------------
Kjetil Bakke
Original Message:
Sent: Fri June 23, 2023 03:19 AM
From: Andrei Ionescu
Subject: ILMT - VMManager Issue
Hi Kjetil,
Is the case still open ? Is it assigned to an engineer ?
When logs are required in order to troubleshoot the issue, we advise customers to create a support case. This is for security purposes, in order to not expose sensitive data on the forums.
Thank you.
------------------------------
Andrei Ionescu
IBM
Bucharest
Original Message:
Sent: Fri June 23, 2023 03:15 AM
From: Kjetil Bakke
Subject: ILMT - VMManager Issue
Hi Andrei,
I first opened a supportcase on this issue, but was directed to this forum.
------------------------------
Kjetil Bakke
Original Message:
Sent: Fri June 23, 2023 03:07 AM
From: Andrei Ionescu
Subject: ILMT - VMManager Issue
Hi Kjetil,
Please open a case with ILMT Support and upload the debug data to that case.
For now, I have removed debugdata from the forum.
Thank you.
------------------------------
Andrei Ionescu
IBM
Bucharest
Original Message:
Sent: Wed June 21, 2023 07:40 AM
From: Kjetil Bakke
Subject: ILMT - VMManager Issue
Hello
Currently running BigFix 9.5.6.63, ILMT 9.2.31 and Microsoft SQL Server 2014 (SP3-GDR) (KB5021037) - 12.0.6174.8 (X64) Express Edition on Windows 2016 Standard Edition.
A while back, the the vmmanger connection to vCenter 7.0.3 suddenly reported Invalid credentials - suspended.
Some maintenance was done on the vmware environment during that time, but the credentials for the scanuser (vCenter) has never been invalid. Is it possible that the vmmanager will give this error also if the scanuser is unavailablie ?
What kind of situations might give this error?
Thanks in advance
------------------------------
Kjetil Bakke
------------------------------