Hello fellow IBM.com community members,

I am currently facing an installation issue related to the IBM License Metric Tool (ILMT) on my website. I hope someone can offer some guidance or suggestions to help resolve this problem.

Background:

I am the administrator of a web hosting platform that utilizes various IBM software products. To ensure compliance with licensing agreements and optimize software usage, I decided to install the IBM License Metric Tool (ILMT) on our servers.

The Problem:

During the installation process, I encountered an unexpected error that prevented me from successfully setting up ILMT. I followed the official installation guide provided by IBM, but I'm unable to proceed beyond a specific step.

The error message I encountered is as follows:

"Error: Unable to connect to the database. Please check your database credentials and ensure that the database server is running."

Steps I Have Taken:

1. I verified the database credentials several times to ensure they are correct.
2. I ensured that the specified database server is up and running, and other applications can connect to it successfully.
3. I reinstalled the ILMT components multiple times, but the issue persists.

My Environment:

• Operating System: Windows Server 2019
• Database: IBM Db2
• ILMT Version: 9.2.1

Request for Assistance:

I am seeking help from the IBM.com community to troubleshoot this issue and find a resolution. If anyone has encountered a similar problem during ILMT installation or has expertise in this area, I would greatly appreciate any advice or insights you can provide.

Questions:

1. Has anyone encountered the same error message during IBM License Metric Tool (ILMT) installation? If so, how did you resolve it?
2. Are there any specific configurations or settings that might be causing this issue in my environment?
3. Could there be any compatibility issues between ILMT 9.2.1 and the Windows Server 2019 operating system?
4. Is there a log file or diagnostic tool I can use to get more detailed information about the installation failure?

Any assistance or suggestions would be highly valuable as I'm eager to get ILMT up and running to ensure our IBM software compliance and optimize usage. Here is the URL: https://capcutproapk.org/

Thank you in advance for your support!

warmest ice fishing boots

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kim korton
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Hello Kim,

Are you trying to install ILMT 9.2.1 or this is a typo ? The latest version of ILMT is 9.2.32...

What type of installation are you performing ? ILMT with disconnected scanners or ILMT with Bigfix ? 

Thanks.

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Andrei Ionescu
IBM
Bucharest
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Hi Kim

Also, I note you listed Windows Server 2019 and Database DB2 in your original message

The installation documentation for ILMT notes that:

When the server is installed on Linux, it requires a DB2 database. DB2 is delivered as part of License Metric Tool free of charge. However, according to the license agreement, it can be used only by License Metric Tool.

When the server is installed on Windows, it requires MS SQL Server or, if your environment consists of less than 500 endpoints, MS SQL Server Express. None of the databases is delivered with License Metric Tool, so you need your own instance.

DB2 is not supported with License Metric Tool that is installed on Windows.

https://www.ibm.com/docs/en/license-metric-tool?topic=tool-installing

In essence, if you want to install ILMT on Windows you have to use SQL Server - whether that is SQL Express on small environments, or SQL Server Std etc on larger ones and install it prior to installation

You can only use DB2 as the database if you install ILMT on Linux.

As Andrei asks, which of the installation options are you using

• ILMT with BigFix
• ILMT with disconnected scanners (using Ansible or other deployment methodology)

Did you follow any of the installation end to end checklists or guides in the documentation link above?
What installation guide were you following?

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Stuart Lee
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