5월 27일에 체험판을 다운받고 프로그램을 다운받아 사용하려고 했는데 이미 평가판을 사용하고 있다고 오류 메세지가 뜹니다

my IBM에 들어가 기기관리를 봤는데 아직 사용하는 기기가 없다고 뜨네요

좋은 프로그램 사용하고 싶은데 어떻게 해야할까요 도와주세요!

@해나 문,

The subscription and trial use hardware identifiers of the computer being used, it will also use the IBM ID being used to determine if the trial has already been requested by the user, these are unique identifiers and prevent a user or specific hardware from using a trial for a period of 12 months after the last trial expiration.

There is no override that the support team can perform to remove your machine ID or IBM ID from the trial request.

Also note that the trial starts at the time of requesting, so it is possible that even if you did not use it during the proceeding month period after requesting the trial, it would have been counting towards the time limit.

If you are using a shared computer, you may wish to try using your own personal computer as the message would indicate that the hardware has signed in for the trial within the last 12 months.

Please see the following for more details and examples:

https://community.ibm.com/community/user/discussion/spss-trial-version-says-that-the-machine-has-been-used-before

https://www.ibm.com/support/pages/node/869278#:~:text=The%20cause%20of%20the%20error%20is%20that%20you,one%20where%20a%20trial%20has%20been%20used%20before.

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Brian Carter
SPSS Technical Support
IBM Software
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