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IBM Security India User Group Webinar June 3rd: Partnering with IBM QRadar Support- Enhance your Customer experience

  • 1.  IBM Security India User Group Webinar June 3rd: Partnering with IBM QRadar Support- Enhance your Customer experience

    Posted Wed June 02, 2021 09:07 AM
    Edited by Wendy Batten Wed June 02, 2021 09:18 AM

    Our IBM India Security User Group is hosting an upcoming webinar: Partnering with IBM QRadar Support- Enhance your Customer experience.

    Details below:

    03rd June 2021, Thursday 3:00 PM to 4:00 PM (IST)

    Agenda : 

    • Introduction to IBM Threat Management Support
    • Typical Ticket Workflow
    • Engaging Support
    • Severity-1 and System Down Issue Handling
    • Channels to Reach Out to Us
    • Tips to Aid Faster Resolution of Issues
    • Escalations and Critical Situations
    • Accelerated Value Program
    • Areas Out of Our Scope
    • Staying Informed
    • Request For Enhancements
    • IBM Security Community
    • Product Education

    Learn more about our local India Community and register for the event here. 



    ------------------------------
    Wendy Batten
    Community Manager
    IBM Security
    wjbatten@us.ibm.com
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  • 2.  RE: IBM Security India User Group Webinar June 3rd: Partnering with IBM QRadar Support- Enhance your Customer experience

    Posted Fri June 04, 2021 01:44 PM
    Thanks for sharing, Wendy! I'm sure the User Group hosted some great discussions.

    ------------------------------
    Christine Arnold
    Customer Marketing & Community Manager
    IBM Security
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    Original Message


  • 3.  RE: IBM Security India User Group Webinar June 3rd: Partnering with IBM QRadar Support- Enhance your Customer experience

    Posted Mon June 07, 2021 01:35 AM
    Hello Wendy,

    where can i find the recording of the event?

    Martin

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    Martin Schmitt
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    Original Message