Hi,

I've beeun using Cognos Analytics for a few months and recently I've moved all my content (spreedsheets, dashboards and charts) to Cognos Analytics 11.1, I created several new charts using the new Exploration feature.

So, on 12/19/18 I tried to access Cognos and I got a maintenance message, this message stayed for a few days, on 12/24/18 I accessed Cognos Analytics again and to my suprise all my contets dissapeared.

Has this happened to anyone else? Can I retrieve my contents? For me create everything again will be laborious.

Thank you.

------------------------------
Diego Rodrigues Lima da Silva
------------------------------

#CognosAnalyticswithWatson

@Diego Rodrigues Lima da Silva

Thanks for posting to the community!

Are you on Cloud or on-prem? If on cloud are you on Dedicated cloud or Multitenant?  What was the maintenance message you were getting?

This would help me troubleshoot this. 

Thanks,​

------------------------------
Sami El Cheikh
Offering Manager
IBM Cognos Analytics
------------------------------

Original Message:
Sent: 12-27-2018 05:42 AM
From: Diego Rodrigues Lima da Silva
Subject: I lost all my contents

Hi,

I've beeun using Cognos Analytics for a few months and recently I've moved all my content (spreedsheets, dashboards and charts) to Cognos Analytics 11.1, I created several new charts using the new Exploration feature.

So, on 12/19/18 I tried to access Cognos and I got a maintenance message, this message stayed for a few days, on 12/24/18 I accessed Cognos Analytics again and to my suprise all my contets dissapeared.

Has this happened to anyone else? Can I retrieve my contents? For me create everything again will be laborious.

Thank you.

------------------------------
Diego Rodrigues Lima da Silva
------------------------------

#CognosAnalyticswithWatson

Hi,

I use public cloud (for employees), and the message that appeared was only warning that the CA was in maintenance.

I couldn't recover the data and had to recreate everything again.

Thanks.

------------------------------
Diego Rodrigues Lima da Silva
------------------------------

Original Message:
Sent: 01-11-2019 11:14 AM
From: SAMI EL CHEIKH
Subject: I lost all my contents

@Diego Rodrigues Lima da Silva

Thanks for posting to the community!

Are you on Cloud or on-prem? If on cloud are you on Dedicated cloud or Multitenant?  What was the maintenance message you were getting?

This would help me troubleshoot this. 

Thanks,​

------------------------------
Sami El Cheikh
Offering Manager
IBM Cognos Analytics

Original Message:
Sent: 12-27-2018 05:42 AM
From: Diego Rodrigues Lima da Silva
Subject: I lost all my contents

Hi,

I've beeun using Cognos Analytics for a few months and recently I've moved all my content (spreedsheets, dashboards and charts) to Cognos Analytics 11.1, I created several new charts using the new Exploration feature.

So, on 12/19/18 I tried to access Cognos and I got a maintenance message, this message stayed for a few days, on 12/24/18 I accessed Cognos Analytics again and to my suprise all my contets dissapeared.

Has this happened to anyone else? Can I retrieve my contents? For me create everything again will be laborious.

Thank you.

------------------------------
Diego Rodrigues Lima da Silva
------------------------------

#CognosAnalyticswithWatson

@Diego Rodrigues Lima da Silva ​

Thanks for the response. Are you talking about the 11.1 Multi tenant trial? Please send me the URL you were using.

Thanks,

------------------------------
Sami El Cheikh
Offering Manager
IBM Cognos Analytics
------------------------------

Original Message:
Sent: 01-14-2019 01:49 PM
From: Diego Rodrigues Lima da Silva
Subject: I lost all my contents

Hi,

I use public cloud (for employees), and the message that appeared was only warning that the CA was in maintenance.

I couldn't recover the data and had to recreate everything again.

Thanks.

------------------------------
Diego Rodrigues Lima da Silva

Original Message:
Sent: 01-11-2019 11:14 AM
From: SAMI EL CHEIKH
Subject: I lost all my contents

@Diego Rodrigues Lima da Silva

Thanks for posting to the community!

Are you on Cloud or on-prem? If on cloud are you on Dedicated cloud or Multitenant?  What was the maintenance message you were getting?

This would help me troubleshoot this. 

Thanks,​

------------------------------
Sami El Cheikh
Offering Manager
IBM Cognos Analytics

Original Message:
Sent: 12-27-2018 05:42 AM
From: Diego Rodrigues Lima da Silva
Subject: I lost all my contents

Hi,

I've beeun using Cognos Analytics for a few months and recently I've moved all my content (spreedsheets, dashboards and charts) to Cognos Analytics 11.1, I created several new charts using the new Exploration feature.

So, on 12/19/18 I tried to access Cognos and I got a maintenance message, this message stayed for a few days, on 12/24/18 I accessed Cognos Analytics again and to my suprise all my contets dissapeared.

Has this happened to anyone else? Can I retrieve my contents? For me create everything again will be laborious.

Thank you.

------------------------------
Diego Rodrigues Lima da Silva
------------------------------

#CognosAnalyticswithWatson

Hi,

This is the link that I use to access CA https://tryca.ca.analytics.ibm.com/bi/?perspective=home

Thanks,


------------------------------
Diego Rodrigues
------------------------------

Original Message:
Sent: 01-14-2019 04:29 PM
From: SAMI EL CHEIKH
Subject: I lost all my contents

@Diego Rodrigues Lima da Silva ​

Thanks for the response. Are you talking about the 11.1 Multi tenant trial? Please send me the URL you were using.

Thanks,

------------------------------
Sami El Cheikh
Offering Manager
IBM Cognos Analytics

Original Message:
Sent: 01-14-2019 01:49 PM
From: Diego Rodrigues Lima da Silva
Subject: I lost all my contents

Hi,

I use public cloud (for employees), and the message that appeared was only warning that the CA was in maintenance.

I couldn't recover the data and had to recreate everything again.

Thanks.

------------------------------
Diego Rodrigues Lima da Silva

Original Message:
Sent: 01-11-2019 11:14 AM
From: SAMI EL CHEIKH
Subject: I lost all my contents

@Diego Rodrigues Lima da Silva

Thanks for posting to the community!

Are you on Cloud or on-prem? If on cloud are you on Dedicated cloud or Multitenant?  What was the maintenance message you were getting?

This would help me troubleshoot this. 

Thanks,​

------------------------------
Sami El Cheikh
Offering Manager
IBM Cognos Analytics

Original Message:
Sent: 12-27-2018 05:42 AM
From: Diego Rodrigues Lima da Silva
Subject: I lost all my contents

Hi,

I've beeun using Cognos Analytics for a few months and recently I've moved all my content (spreedsheets, dashboards and charts) to Cognos Analytics 11.1, I created several new charts using the new Exploration feature.

So, on 12/19/18 I tried to access Cognos and I got a maintenance message, this message stayed for a few days, on 12/24/18 I accessed Cognos Analytics again and to my suprise all my contets dissapeared.

Has this happened to anyone else? Can I retrieve my contents? For me create everything again will be laborious.

Thank you.

------------------------------
Diego Rodrigues Lima da Silva
------------------------------
#CognosAnalyticswithWatson

@Diego Rodrigues Lima da Silva

Thank you for the link!

This is our trial environment for CA 11.1 Multi-tenant. We apologize for the inconvenience and do not recommend using the trial for commercial use. Here is the Cloud Trial Service Description:

https://www-03.ibm.com/software/sla/sladb.nsf/pdf/8054-01/$file/i126-8054-01_05-2018_en_US.pdf

Thank you,

------------------------------
Sami El Cheikh
Offering Manager
IBM Cognos Analytics
------------------------------

Original Message:
Sent: 01-15-2019 06:53 AM
From: Diego Rodrigues Lima da Silva
Subject: I lost all my contents

Hi,

This is the link that I use to access CA https://tryca.ca.analytics.ibm.com/bi/?perspective=home

Thanks,


------------------------------
Diego Rodrigues

Original Message:
Sent: 01-14-2019 04:29 PM
From: SAMI EL CHEIKH
Subject: I lost all my contents

@Diego Rodrigues Lima da Silva ​

Thanks for the response. Are you talking about the 11.1 Multi tenant trial? Please send me the URL you were using.

Thanks,

------------------------------
Sami El Cheikh
Offering Manager
IBM Cognos Analytics

Original Message:
Sent: 01-14-2019 01:49 PM
From: Diego Rodrigues Lima da Silva
Subject: I lost all my contents

Hi,

I use public cloud (for employees), and the message that appeared was only warning that the CA was in maintenance.

I couldn't recover the data and had to recreate everything again.

Thanks.

------------------------------
Diego Rodrigues Lima da Silva

Original Message:
Sent: 01-11-2019 11:14 AM
From: SAMI EL CHEIKH
Subject: I lost all my contents

@Diego Rodrigues Lima da Silva

Thanks for posting to the community!

Are you on Cloud or on-prem? If on cloud are you on Dedicated cloud or Multitenant?  What was the maintenance message you were getting?

This would help me troubleshoot this. 

Thanks,​

------------------------------
Sami El Cheikh
Offering Manager
IBM Cognos Analytics

Original Message:
Sent: 12-27-2018 05:42 AM
From: Diego Rodrigues Lima da Silva
Subject: I lost all my contents

Hi,

I've beeun using Cognos Analytics for a few months and recently I've moved all my content (spreedsheets, dashboards and charts) to Cognos Analytics 11.1, I created several new charts using the new Exploration feature.

So, on 12/19/18 I tried to access Cognos and I got a maintenance message, this message stayed for a few days, on 12/24/18 I accessed Cognos Analytics again and to my suprise all my contets dissapeared.

Has this happened to anyone else? Can I retrieve my contents? For me create everything again will be laborious.

Thank you.

------------------------------
Diego Rodrigues Lima da Silva
------------------------------
#CognosAnalyticswithWatson

Thank you for the clarification.

I use this version only for internal work and some presentations for the client so that he is interested in the tool (the client does not have access to the CA environment). Is there any specific version (link) for IBM employee?

------------------------------
Diego Rodrigues Lima da Silva
------------------------------

Original Message:
Sent: 01-15-2019 10:22 AM
From: SAMI EL CHEIKH
Subject: I lost all my contents

@Diego Rodrigues Lima da Silva

Thank you for the link!

This is our trial environment for CA 11.1 Multi-tenant. We apologize for the inconvenience and do not recommend using the trial for commercial use. Here is the Cloud Trial Service Description:

https://www-03.ibm.com/software/sla/sladb.nsf/pdf/8054-01/$file/i126-8054-01_05-2018_en_US.pdf

Thank you,

------------------------------
Sami El Cheikh
Offering Manager
IBM Cognos Analytics

Original Message:
Sent: 01-15-2019 06:53 AM
From: Diego Rodrigues Lima da Silva
Subject: I lost all my contents

Hi,

This is the link that I use to access CA https://tryca.ca.analytics.ibm.com/bi/?perspective=home

Thanks,


------------------------------
Diego Rodrigues

Original Message:
Sent: 01-14-2019 04:29 PM
From: SAMI EL CHEIKH
Subject: I lost all my contents

@Diego Rodrigues Lima da Silva ​

Thanks for the response. Are you talking about the 11.1 Multi tenant trial? Please send me the URL you were using.

Thanks,

------------------------------
Sami El Cheikh
Offering Manager
IBM Cognos Analytics

Original Message:
Sent: 01-14-2019 01:49 PM
From: Diego Rodrigues Lima da Silva
Subject: I lost all my contents

Hi,

I use public cloud (for employees), and the message that appeared was only warning that the CA was in maintenance.

I couldn't recover the data and had to recreate everything again.

Thanks.

------------------------------
Diego Rodrigues Lima da Silva

Original Message:
Sent: 01-11-2019 11:14 AM
From: SAMI EL CHEIKH
Subject: I lost all my contents

@Diego Rodrigues Lima da Silva

Thanks for posting to the community!

Are you on Cloud or on-prem? If on cloud are you on Dedicated cloud or Multitenant?  What was the maintenance message you were getting?

This would help me troubleshoot this. 

Thanks,​

------------------------------
Sami El Cheikh
Offering Manager
IBM Cognos Analytics

Original Message:
Sent: 12-27-2018 05:42 AM
From: Diego Rodrigues Lima da Silva
Subject: I lost all my contents

Hi,

I've beeun using Cognos Analytics for a few months and recently I've moved all my content (spreedsheets, dashboards and charts) to Cognos Analytics 11.1, I created several new charts using the new Exploration feature.

So, on 12/19/18 I tried to access Cognos and I got a maintenance message, this message stayed for a few days, on 12/24/18 I accessed Cognos Analytics again and to my suprise all my contets dissapeared.

Has this happened to anyone else? Can I retrieve my contents? For me create everything again will be laborious.

Thank you.

------------------------------
Diego Rodrigues Lima da Silva
------------------------------
#CognosAnalyticswithWatson