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I deleted the app, and now I cannot log into my email

  • 1.  I deleted the app, and now I cannot log into my email

    Posted Mon November 21, 2022 12:35 PM
    Hi, 
    My IBM Verify was not working so I deleted the app on my phone not realizing it would require a QR code to log back in.

    I do not have the QR code from my DOE email and am not sure how to access it again.  I keep reading that I can delete the device but the app only says "Connect an account" and then to either scan a QR code or enter a code manually.  I do not have either.

    I cannot access my DOE email without IBM. Can someone please help me on what I should do?
    Thank you!

    Kristen

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    Kristen O'neill
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  • 2.  RE: I deleted the app, and now I cannot log into my email

    Posted Tue November 22, 2022 06:48 AM
    Hi Kristen,

    You need to call the IT Help Desk of the DOE and ask them to reset the Multi-Factor-Authentication (MFA) for your account. That will allow you to re-register IBM Verify and to login again.

    We can not reset your account, because the system that you try to login is owned by the DOE.

    Hope this helps.

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    Carsten Hagemann
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    Original Message