Hello,

I have an IBM ID - no problem with that. However, I need an IBM Cloud ID to work with Liberty.

I did sign up for an IBM Cloud ID using my email address. However, I may have created a Cloud ID earlier but I no longer have the password.

I cannot fulfill a Support Request (https://watson.service-now.com/x_ibmwc_open_case_app.do#!/create).

I'd like to keep my unchanged my email address as my IBM Cloud ID and I'd like to know the IBM service to solve this issue.

Thank you,
Alexander

go to bluemix.net to the sign in page.  or click this link: https://idaas.iam.ibm.com/idaas/mtfim/sps/authsvc?PolicyId=urn:ibm:security:authentication:asf:basicldapuser  Enter you IBM Cloud ID (email).    Then click forgot password

I had done all the steps, but The Program changed not my IBM Cloud password, but my IBMid password. So I get the 'The password that you entered is not correct' message. There are all the scans at me if necessary

Hi all,

Please advise - I am still unable to receive a login.

1) I tried to restore the forgotten IBM Cloud password to amb@inf2000.ru using the current IBMid alexanderberezanch at https://idaas.iam.ibm.com/idaas/mtfim/sps/authsvc?PolicyId=urn:ibm:security:authentication:asf:basicldapuse.
The system changes the IBMid password, not the IBM Cloud ID. (It seems to me that this is an inaccuracy).

2) Contacting Support on the original https: //console.bluemixnet page requires filling in the space (Russia is not there) and specifying IBM Cloud subsystems. I did not understand if I could use this function on this issue.

3) I would like to keep the same address(amb@inf2000.ru) in working with IBM Cloud.

It seems to me that in IBM there is a service that deals with accounts, IBM Cloud passwords, like the Worldwide IBM Registration Help Desk. I would like to ask them for help  in solving the problem.

I was under the impression that the IBM ID was the IBM Cloud ID. I thought they were one and the same. The fact that resetting the password on your IBM Cloud ID actually reset the password on your IBM ID suggests to me that this is the case.

I presume you have already tried logging into IBM Cloud with your IBM ID?

Yes, and I was redirected to the page 'IBM Cloud. Signup Required'

Thanks

I'm guessing this is one of those circular problems? When you sign up for IBM Cloud on said page having signed in with your IBM ID, it says you already have an IBM Cloud ID ?

If so, you're right, you need someone from IBM to help you!

Cheers,
Morag

I think the same

Thanks

Hi Alexander,
Did you ever get this issue resolved?

I have a similar issue with logging into IBM cloud. My IBM is OK and on reset password it only resets my IBM ID and I still cannot access IBM cloud (as the login attempt brings me back to this very page)

I have raised a ticket with IBM Bluemix Support several weeks ago but have received no response to the case nor does clicking on the Case ID link give a status or any information (just a blank webpage).

Anyway, just wondering if you got sorted in the end and how that might have been?

Thanks,

Paddy