Hello,

I am developing an event driven flow. As a part of this flow, I would like to connect to a ServiceNow (SNOW) instance and retrieve some information. I am aware that there are templates available and I can use them to connect to SNOW. However, I would like to use HTTP connection instead because some of the details I need from SNOW are not available in the canned functionality. 

I first tested that I can use REST interface outside of App Connect. So I used a Rest Client with the headers Accept, Content-Type and X-UserToken. This works fine. However, when I run the HTTP connection within my App Connect flow, it fails with error that it is not authorized. What am I doing wrong?

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Ravi Kulkarni
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Difficult to guess without seeing your flow code.
When you call SNOW within App Connect, do you work with the same http headers?
Which edition of App Connect do you work with?
Does it work with curl?

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Matthias Jungbauer
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Here are the parameters:

Method: GET

https://dev69653.service-now.com/api/now/table/incident?sysparm_limit=5
Accept: Application/Json
Content-Type: Application/Json
Authorization: Basic YWRtaW46YTZqT1Zmc1XXXXX 

I am able to query it using YARC rest client as well as curl.

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Ravi Kulkarni
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Original Message:
Sent: Thu April 15, 2021 05:21 PM
From: Matthias Jungbauer
Subject: HTTP connection not working with ServiceNow

Difficult to guess without seeing your flow code.
When you call SNOW within App Connect, do you work with the same http headers?
Which edition of App Connect do you work with?
Does it work with curl?

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Matthias Jungbauer
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