Dear Support,

I set up the link between ILMT and License Service Reporter following the documentation, ; https://www.ibm.com/support/pages/node/6333487

and get the error each time I try to refresh data from ILMT:

2022-05-30 08:17:08,584 [ERROR] advisor: date=2022-03-01 status_code=401

2022-05-30 08:17:08,584 [ERROR] Failed connection (PUT). Next try in 15 min

2022-05-30 08:34:14,766 [ERROR] advisor: date=2022-03-01 status_code=401

2022-05-30 08:34:14,766 [ERROR] Failed connection (PUT). Next try in 15 min

2022-05-30 08:51:20,669 [ERROR] advisor: date=2022-03-01 status_code=401

2022-05-30 09:06:20,770 [ERROR] Couldn't establish connection

No data from ILMT is refreshed in the License Service Reporter dashboard.

Can you please help me to fix that error ?

Hello,

It meas the connection to ILMT is not working properly. The 401 means unauthorized. Please double-check ILMT URL with its token token using some simple REST API request.

e.g.

https://localhost:9081/api/sam/about?token=6a8534233c401bfbe8c9c84cfa2ebfe8aec18eec

https://www.ibm.com/docs/en/license-metric-tool?topic=api-rest-retrieving-license-metric-tool-version

Regards,

Hi Piotr,

I didn't send you the entire logs, but the connection is running for other days. here an extract of the log:

2022-05-30 08:51:12,140 [INFO] LMT bundled products: date=2022-05-23 status_code=OK

2022-05-30 08:51:12,592 [INFO] LMT products: date=2022-05-24 status_code=OK

2022-05-30 08:51:13,483 [INFO] LMT bundled products: date=2022-05-24 status_code=OK

2022-05-30 08:51:13,942 [INFO] LMT products: date=2022-05-25 status_code=OK

2022-05-30 08:51:14,897 [INFO] LMT bundled products: date=2022-05-25 status_code=OK

2022-05-30 08:51:15,363 [INFO] LMT products: date=2022-05-26 status_code=OK

2022-05-30 08:51:16,348 [INFO] LMT bundled products: date=2022-05-26 status_code=OK

2022-05-30 08:51:16,793 [INFO] LMT products: date=2022-05-27 status_code=OK

2022-05-30 08:51:17,664 [INFO] LMT bundled products: date=2022-05-27 status_code=OK

2022-05-30 08:51:18,113 [INFO] LMT products: date=2022-05-28 status_code=OK

2022-05-30 08:51:19,045 [INFO] LMT bundled products: date=2022-05-28 status_code=OK

2022-05-30 08:51:19,527 [INFO] LMT products: date=2022-05-29 status_code=OK

2022-05-30 08:51:20,450 [INFO] LMT bundled products: date=2022-05-29 status_code=OK

2022-05-30 08:51:20,481 [INFO] putting products data to license advisor

2022-05-30 08:51:20,669 [ERROR] advisor: date=2022-03-01 status_code=401

2022-05-30 09:06:20,770 [ERROR] Couldn't establish connection

Guillaume

It means the connection stopped working. Try the REST API to confirm.

Piotr,

I restarted the import, and as soon as the error occured I run the REST API with success:

2022-05-30 14:15:53,674 [INFO] LMT products: date=2022-05-27 status_code=OK

2022-05-30 14:15:54,611 [INFO] LMT bundled products: date=2022-05-27 status_code=OK

2022-05-30 14:15:55,020 [INFO] LMT products: date=2022-05-28 status_code=OK

2022-05-30 14:15:55,892 [INFO] LMT bundled products: date=2022-05-28 status_code=OK

2022-05-30 14:15:56,377 [INFO] LMT products: date=2022-05-29 status_code=OK

2022-05-30 14:15:57,301 [INFO] LMT bundled products: date=2022-05-29 status_code=OK

2022-05-30 14:15:57,331 [INFO] putting products data to license advisor

2022-05-30 14:15:57,480 [ERROR] advisor: date=2022-03-01 status_code=401

2022-05-30 14:15:57,480 [ERROR] Failed connection (PUT). Next try in 15 min

curl -k https://localhost:9081/api/sam/about?token=bc03911c9cca0d8e6f58fe045b8bb73512e4d72a

{"product":"IBM License Metric Tool","version":"9.2.27.0-20220317-0046"}

Any advice ?

Piotr,

I fixed the issue: the token was renewed on License Service Reporter side.

Thanks for your advice.

Guillaume