Hi.

I have purchased SPSS v. 25, student version and installed it without a problem. The Licensing Authorization Wizard did not launch, so I have searched through IBM help pages, and

1. Tried to run the Wizard from Windows menu with Administrator rights, but that didn't launch the software as well.
2. Run cmd.exe, navigated to the SPSS folder and tried to run license activator with my activation code. This is what I get:

java.lang.StringIndexOutOfBoundsException

at java.lang.String.substring(String.java:1402)

at com.law.panels.Main.main(Unknown Source)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:95)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)

at java.lang.reflect.Method.invoke(Method.java:508)

at com.zerog.lax.LAX.launch(DashoA8113)

at com.zerog.lax.LAX.main(DashoA8113)

Help pages offer to get a license code as a third method, but a permanent user license would be very costly to me.

It seems I need a fourth method or some help. And it is most urgent as I have an exam.

Your answers will be appreciated truly. Thanks in advance.

Alev Öncül

On which operating system you have installed? Windows 10?. Windows 10 is restrictive with user permissions.

If the license authorization wizard does not start go to SPSS 25 installation path and right click on file echoid.exe. Select "run as administrator". This will give the lock code of the machine.

If you have the lock code and you 20 digit authorization code , then please open a ticket with one of the options below and we will create the license code for you manually. On ticket you need to provide both lock code and authorization code.

**

Due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, Authorization Code, email address, etc... need to be handled through either a normal Support ticket via link above or via the SPSS Licensing support page.

A)   If you have a normal Support contract open a ticket on:

https://www.ibm.com/mysupport/

 with your IBM customer number ICN.

B)   If you do not have a Support contract use method below:

Go to:

https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) such that we can immediately process your request.

regards, IBM SPSS Technical Support