Hi Christophe,
Thank you for replying.
I should have specified how we end up with SRCB3031100 from a test call home.
If you use Service management > Service actions > Create serviceable events and tag it as a 'test problem reporting', it does result in an SRCB3031107. But if you use Call home management > Call home actions > Test call home it results in SRCB3031100.
I have submitted a support case with IBM and waiting for the outcome from their analysis of a pedbg dump.
Thank you,
Jozsef
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Jozsef Torok
Spark New Zealand Ltd
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Original Message:
Sent: Wed May 07, 2025 01:04 PM
From: Christophe Ducrocq
Subject: HMC V10R3 M1061 Test call home results in SRCB3031100
Hi Jozsef
just tested on 2 hmc at the same level , just right after a move of the systems to a new DC and received the usual B3031107 and call home test success. Sorry
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Christophe Ducrocq
Original Message:
Sent: Thu May 01, 2025 11:47 PM
From: Jozsef Torok
Subject: HMC V10R3 M1061 Test call home results in SRCB3031100
Hi folks,
In executing a test call from from our HMCs that are at V10R3 M1061 with the latest iFix (MF71720) installed, I was expecting the usual SRCB3031107 - Customer tested problem reporting by creating a serviceable event on the HMC user interface. This generates a support case that is auto-closed as it is simply a test call home.
To my surprise it now results in SRCB3031100 - Customer reported a problem when creating a serviceable event on the HMC user interface. This also generated a support case that was NOT auto-closed, and IBM support telling me that it means an error is user reported, is working as designed and no further action required.
Late last year when our HMCs were still at V10R3 M1060 with the latest iFix, a test call home resulted in SRCB3031107. So based on that I asked that this be escalated to HMC development. It now resulting in SRCB3031100 does not match a test call home situation.
Keen to see if anyone else has experienced this.
Thanks,
Jozsef
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Jozsef Torok
Spark New Zealand Ltd
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