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  • 1.  HEA_INFO error.. what does it mean?

    Posted Tue October 13, 2009 04:43 PM

    Originally posted by: Yanuly


    Hi,
    I've been getting this message on the errorlog since the users started using the new system. Now, I have two JS12 blades and both show the same error. I've searched all IBM for it but found no explanation. App developer says it might has to do with their app, but it's strange I think that it may show up on the AIX errorlog. Any ideas? This is AIX 6.1.3, there are no paging or memory errors.

    LABEL: HEA_INFO
    IDENTIFIER: 0867107D

    Date/Time: Tue Oct 13 15:15:12 EST 2009
    Sequence Number: 978
    Machine Id: 0005E39AD400
    Node Id: desarrollo
    Class: S
    Type: INFO
    WPAR: Global
    Resource Name: ent2

    Description
    HEA SOFTWARE ERROR

    Probable Causes
    OUT OF RESOURCES
    LOADABLE SOFTWARE MODULE
    OPERATING SYSTEM
    APPLICATION PROGRAM

    User Causes
    INSUFFICIENT MEMORY
    RESOURCE NOT AVAILABLE

    Recommended Actions
    PERFORM PROBLEM RECOVERY PROCEDURES
    RESTART PROGRAM

    Failure Causes
    SOFTWARE PROGRAM
    LOADABLE SOFTWARE MODULE

    Recommended Actions
    PERFORM PROBLEM RECOVERY PROCEDURES
    RESTART PROGRAM

    Detail Data
    FILE NAME
    line: 477 file: hea_intr.c
    SENSE DATA
    0000 0001 0000 0001 0000 0D16 0061 081A 0000 025D 0000 0000 0000 0000 0001 8000 0000 0300 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0204 F85D 0000 0000 0000 0000 0000 0000 0000 0004 0000 0000 0000 0162 0000 0000 0000 0000 0000 0002 0000 0002 0000 0000 0000 0000 0000 0000 0000 0000 0000 0004 0000 0004 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 DEVICE DRIVER INTERNAL STATE
    3333 3333 F100 0600 14DB 52E8 0000 0000 0000 0D16
    SOURCE ADDRESS
    001A 6485 FD90
    #AIX-Forum


  • 2.  Re: HEA_INFO error.. what does it mean?

    Posted Wed October 14, 2009 02:36 PM

    Originally posted by: alethad


    I've not had this myself but here's a link I found. See if it pertains to your issue.
    http://www-01.ibm.com/support/docview.wss?uid=isg1IZ42054
    You should check to see you have this APAR in your OS with the instfix command if you think you need it.
    Hope that helps.
    #AIX-Forum


  • 3.  Re: HEA_INFO error.. what does it mean?

    Posted Thu January 07, 2010 08:52 AM

    Originally posted by: diesan


    **I´m having the same problem.**
    **My system is up to date with AIX 5.3 TL11 (5300-11-01-0944) and i have already updated my microcode to the recommended by the vendor.**
    Yanuly if you want we can use spanish for this post.

    In addition to this problem when the error shows up, i´m experiencing connectivity issues like loosing connection to the server but still pinging from the outside network.
    LABEL: HEA_INFO
    IDENTIFIER: 0867107D

    Date/Time: Wed Jan 6 11:03:05 GRNLNDST 2010
    Sequence Number: 150
    Machine Id: 00055A7AD400
    Node Id: mglap002
    Class: S
    Type: INFO
    Resource Name: ent0

    Description
    HEA SOFTWARE ERROR

    Probable Causes
    OUT OF RESOURCES
    LOADABLE SOFTWARE MODULE
    OPERATING SYSTEM
    APPLICATION PROGRAM

    User Causes
    INSUFFICIENT MEMORY
    RESOURCE NOT AVAILABLE

    Recommended Actions
    PERFORM PROBLEM RECOVERY PROCEDURES
    RESTART PROGRAM

    Failure Causes
    SOFTWARE PROGRAM
    LOADABLE SOFTWARE MODULE

    Recommended Actions
    PERFORM PROBLEM RECOVERY PROCEDURES
    RESTART PROGRAM

    Detail Data
    FILE NAME
    line: 477 file: hea_intr.c
    SENSE DATA
    0000 0001 0000 0001 0000 0040 0061 081A 0000 0004 0000 0000 0000 0000 0001 8000
    0000 0300 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0A1C 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    #AIX-Forum


  • 4.  Re: HEA_INFO error.. what does it mean?

    Posted Mon January 18, 2010 11:58 AM

    Originally posted by: Yanuly


    Both Blades have 32GB and the message only appears during client access times, between 7am and 5pm; since there is no data corruption I assumed it must be some kind of network problem. We haven't updated AIX or microcodes, as you did, but if that is the "ceiling" what else can be done? Did you solve this?
    #AIX-Forum


  • 5.  Re: HEA_INFO error.. what does it mean?

    Posted Mon January 18, 2010 12:36 PM

    Originally posted by: diesan


    I´m still waiting for the system board. They are going to replace the system board as it´s told in this link.
    http://publib.boulder.ibm.com/infocenter/bladectr/documentation/index.jsp?topic=/com.ibm.bladecenter.js22.doc/dw1fx_r_errorcodes_ba.html
    Hope this help you, i will let you know if this problem is solved after that change.

    Diego
    #AIX-Forum


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