With the September 2025 end-of-support date for Maximo 7.6.1 getting closer, our team is deep into planning the move to MAS 8. While the technical side of the migration is well-documented, I am more concerned about the "human" element of the upgrade.

For those of you who have already made the jump, how are you handling the change management and training for end users? The UI and workflows feel like a significant shift from the 7.6 version. Are you finding that role-based training is enough, or are you having to rethink your entire business process documentation?

Any advice on avoiding the "productivity dip" during the first few weeks after go-live would be much appreciated.

Great question - and honestly, you're right to focus on the human side. The technical migration from IBM Maximo Asset Management 7.6.1 to IBM Maximo Application Suite 8 is manageable. The productivity dip usually comes from change fatigue, not configuration gaps.

From what we've seen, role-based training alone isn't enough. MAS 8 introduces a different UI paradigm and workflow experience, so users don't just need to know where things moved - they need to understand why processes feel different. We've had better results when we:

• Update business process documentation alongside training
• Run hands-on sandbox sessions before go-live
• Identify "power users" as internal champions per department
• Provide quick-reference guides focused on daily tasks, not features

To reduce the initial productivity dip, consider a phased rollout (by role or site) and keep dooflix for pc  hypercare support highly visible for the first 2–3 weeks. Fast response during that window makes a big difference in user confidence.

In short: treat this as a business transformation initiative, not just a system upgrade. The organizations that frame it that way tend to see smoother adoption.

Would be interested to hear how large your user base is - scale often changes the approach.

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nathan foster
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