Hello,

As a newcomer to Watsonx, I have limited hands-on experience but aim to utilize its capabilities for building a chatbot to address customer complaints. My primary query pertains to integrating Watsonx with my existing database, which contains the data we manually check before responding to complaints. Specifically, I am seeking guidance on automating responses using Watsonx rules to query and respond based on the data in our database.

For instance, if a bank customer complains about not receiving a postcard activation email, the current manual process involves checking the customer's status in our system databases. I aim to streamline this response by leveraging Watsonx to automate the process of querying databases and responding accordingly.

Any assistance or guidance on achieving this automation through Watsonx would be immensely appreciated.

Thank you.