How are they connecting to your gateway/site?
Also what was your http timeout set to in the Resources–>
[TABLE=“class: tableView”]
[TR]
[TD=“class: heading, colspan: 3”]Session[/TD]
[/TR]
[TR]
[TD=“class: oddrow”] Session Timeout
[/TD]
[TD=“class: oddrowdata-l”]?
[/TD]
[/TR]
[/TABLE]
How are they connecting to your IS? via Proxy?.
Any inputs from either network teams?
HTH,
RMG
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