Hi everyone,

I'm working with a Multi-Protocol Gateway on my local IBM APIC (DataPower Gateway), and I'm trying to configure an FTP Poller Handler to fetch files from an FTP server. However, I'm running into the following error in the logs:

To verify connectivity, I tried connecting to the same FTP server via Windows CMD prompt using the same credentials, and it worked. I was able to list and access the file without any issues.

Here's what I'm trying to confirm:

• Am I using the correct FTP Poller configuration?

• Is there something I might be missing in terms of DataPower configuration or directory permissions?

Any help or guidance from the community would be really appreciated.

------------------------------
Gibin G Luke
------------------------------

Hi Gibin,

         password with '@' can not be passed directly,

         Instead please go to useragent which is mapped inside xml-manager.

         URL matching expression = ftp://10.16.10.30:22/* ,  username = user2 , password = 

P@ssw0rd123

         Target directory = ftp://10.16.10.30:22%2Fuser2/
         otherwise change the password with out @ and try - ftp://user2:Pssw0rd123@10.16.10.30/user2/

[Eg:]

------------------------------
Ajey Chekravarthi

Original Message:
Sent: Tue June 10, 2025 03:16 AM
From: Gibin G Luke
Subject: FTP Poller Handler Error in IBM APIC - "Cannot allocate polling event"

Hi everyone,

I'm working with a Multi-Protocol Gateway on my local IBM APIC (DataPower Gateway), and I'm trying to configure an FTP Poller Handler to fetch files from an FTP server. However, I'm running into the following error in the logs:

To verify connectivity, I tried connecting to the same FTP server via Windows CMD prompt using the same credentials, and it worked. I was able to list and access the file without any issues.

Here's what I'm trying to confirm:

• Am I using the correct FTP Poller configuration?

• Is there something I might be missing in terms of DataPower configuration or directory permissions?

Any help or guidance from the community would be really appreciated.

------------------------------
Gibin G Luke
------------------------------

Hi Ajey Chekravarthi,

Thanks for your response.

I tried mapping the User-Agent inside the XML Manager as you suggested, but unfortunately, I'm still encountering the same error.

Just to confirm, when I connect to the same FTP server using FileZilla, I'm able to successfully access the file without any issues.

Please let me know if there's anything else I might be missing.

Thanks again for your support!

Hi Gibin,

         password with '@' can not be passed directly,

         Instead please go to useragent which is mapped inside xml-manager.

         URL matching expression = ftp://10.16.10.30:22/* ,  username = user2 , password = 

P@ssw0rd123

         Target directory = ftp://10.16.10.30:22%2Fuser2/
         otherwise change the password with out @ and try - ftp://user2:Pssw0rd123@10.16.10.30/user2/

[Eg:]

------------------------------
Ajey Chekravarthi

Original Message:
Sent: Tue June 10, 2025 03:16 AM
From: Gibin G Luke
Subject: FTP Poller Handler Error in IBM APIC - "Cannot allocate polling event"

Hi everyone,

I'm working with a Multi-Protocol Gateway on my local IBM APIC (DataPower Gateway), and I'm trying to configure an FTP Poller Handler to fetch files from an FTP server. However, I'm running into the following error in the logs:

To verify connectivity, I tried connecting to the same FTP server via Windows CMD prompt using the same credentials, and it worked. I was able to list and access the file without any issues.

Here's what I'm trying to confirm:

• Am I using the correct FTP Poller configuration?

• Is there something I might be missing in terms of DataPower configuration or directory permissions?

Any help or guidance from the community would be really appreciated.

------------------------------
Gibin G Luke
------------------------------

Hi Ajey Chekravarthi,

Thanks for your response.

I tried mapping the User-Agent inside the XML Manager as you suggested, but unfortunately, I'm still encountering the same error.

Just to confirm, when I connect to the same FTP server using FileZilla, I'm able to successfully access the file without any issues.

Please let me know if there's anything else I might be missing.

Thanks again for your support!

------------------------------
Gibin G Luke

Original Message:
Sent: Tue June 10, 2025 03:36 AM
From: Ajey Chekravarthi
Subject: FTP Poller Handler Error in IBM APIC - "Cannot allocate polling event"

Hi Gibin,

         password with '@' can not be passed directly,

         Instead please go to useragent which is mapped inside xml-manager.

         URL matching expression = ftp://10.16.10.30:22/* ,  username = user2 , password = 

P@ssw0rd123

         Target directory = ftp://10.16.10.30:22%2Fuser2/
         otherwise change the password with out @ and try - ftp://user2:Pssw0rd123@10.16.10.30/user2/

[Eg:]

------------------------------
Ajey Chekravarthi

Original Message:
Sent: Tue June 10, 2025 03:16 AM
From: Gibin G Luke
Subject: FTP Poller Handler Error in IBM APIC - "Cannot allocate polling event"

Hi everyone,

I'm working with a Multi-Protocol Gateway on my local IBM APIC (DataPower Gateway), and I'm trying to configure an FTP Poller Handler to fetch files from an FTP server. However, I'm running into the following error in the logs:

To verify connectivity, I tried connecting to the same FTP server via Windows CMD prompt using the same credentials, and it worked. I was able to list and access the file without any issues.

Here's what I'm trying to confirm:

• Am I using the correct FTP Poller configuration?

• Is there something I might be missing in terms of DataPower configuration or directory permissions?

Any help or guidance from the community would be really appreciated.

------------------------------
Gibin G Luke
------------------------------