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  • 1.  Error when scanning QR code in app

    Posted 04/28/22 09:02 AM
    Hello,

    I'm using IBM SV API to create a new user and then initiate an authentication registration for that user (POST /v1.0/authenticators/initiation?qrcodeInResponse=true). I get the QR Code image from the response and when I scan it, I get the following error:

    "The data is incomplete and can not be parsed"


    If I scan it again, then I get:

    "The system cannot process the request because the authorization code was not found."

    How to proceed?

    Thanks,

    Mariana

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    Mariana Faleiros Penna
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  • 2.  RE: Error when scanning QR code in app

    Posted 04/29/22 02:08 AM
    Hi Mariana,

    the first error indicates that the QR does not contain the required data. Please use a QR code scanner app and check that the data in the QR code looks similar to this:
    {"code":"ABC...xyz","options":"ignoreSslCerts=false","details_url":"https:\/\/192.168.1.14:444\/mga\/sps\/mmfa\/user\/mgmt\/details","version":1,"client_id":"AuthenticatorClient"}

    The reason for the 2nd error is, that the authorization code has timed out (the default is 30 seconds).

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    Carsten Hagemann
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  • 3.  RE: Error when scanning QR code in app

    Posted 03/09/23 08:11 AM

    I'm not entirely sure what the problem might be, but it could be related to the QR code itself. Have you tried scanning the QR code with a different scanner or device to see if the issue persists?



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    Boris Tucker
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