Hello All,

When I try to start my IS instance, I get the following error:

Error occurred while initializing server: java.lang.NullPointerException	at com.wm.app.b2b.server.UserManager.get(UserManager.java:453)	at com.wm.app.b2b.server.UserManager.getGroup(UserManager.java:300)	at com.wm.app.b2b.server.ACLGroup.convertToGroup(ACLGroup.java:131)	at com.wm.app.b2b.server.ACLGroup.setValue(ACLGroup.java:83)	at com.wm.util.coder.XMLCoder.doRecordDecode(XMLCoder.java:1324)	at com.wm.util.coder.XMLCoder.doRecordDecode(XMLCoder.java:1278)	at com.wm.util.coder.XMLCoder.doRecordDecode(XMLCoder.java:1278)	at com.wm.util.coder.XMLCoder.decode(XMLCoder.java:317)	at com.wm.util.coder.Coder.readFromFile(Coder.java:124)	at com.wm.app.b2b.server.ACLManager.load(ACLManager.java:471)	at com.wm.app.b2b.server.ACLManager.init(ACLManager.java:142)	at com.wm.app.b2b.server.ACLManager.init(ACLManager.java:111)	at com.wm.app.b2b.server.ACLManager.init(ACLManager.java:106)	at com.wm.app.b2b.server.Server.run(Server.java:399)

I have no clue what the error is and how to resolve it. If anyone can help me out - it would be greatly appreciated!

Thank you,

Kristopher

Here is the log from the wrapper…

INFO   | jvm 1    | 2015/11/19 15:06:19 | Initializing component: com.webmethods.rtl.util.ObjectUtil
INFO   | jvm 1    | 2015/11/19 15:06:19 | Initializing component: com.webmethods.rtl.util.ThreadUtil
INFO   | jvm 1    | 2015/11/19 15:06:19 | Initializing component: com.webmethods.rtl.util.FileUtil
INFO   | jvm 1    | 2015/11/19 15:06:19 | Initializing component: com.webmethods.rtl.util.SystemPaths
INFO   | jvm 1    | 2015/11/19 15:06:19 | Initializing component: com.webmethods.rtl.util.Debug
INFO   | jvm 1    | 2015/11/19 15:06:26 | java.lang.NullPointerException
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.app.b2b.server.UserManager.get(UserManager.java:453)
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.app.b2b.server.UserManager.getGroup(UserManager.java:300)
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.app.b2b.server.ACLGroup.convertToGroup(ACLGroup.java:131)
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.app.b2b.server.ACLGroup.setValue(ACLGroup.java:83)
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.util.coder.XMLCoder.doRecordDecode(XMLCoder.java:1324)
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.util.coder.XMLCoder.doRecordDecode(XMLCoder.java:1278)
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.util.coder.XMLCoder.doRecordDecode(XMLCoder.java:1278)
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.util.coder.XMLCoder.decode(XMLCoder.java:317)
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.util.coder.Coder.readFromFile(Coder.java:124)
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.app.b2b.server.ACLManager.load(ACLManager.java:471)
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.app.b2b.server.ACLManager.init(ACLManager.java:142)
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.app.b2b.server.ACLManager.init(ACLManager.java:111)
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.app.b2b.server.ACLManager.init(ACLManager.java:106)
INFO   | jvm 1    | 2015/11/19 15:06:26 | 	at com.wm.app.b2b.server.Server.run(Server.java:399)
INFO   | jvm 1    | 2015/11/19 15:06:27 | log4j:WARN No appenders could be found for logger (WEBMETHODS.DEFAULT.CommonLib.MWS).
INFO   | jvm 1    | 2015/11/19 15:06:27 | log4j:WARN Please initialize the log4j system properly.
INFO   | jvm 1    | 2015/11/19 15:06:27 | log4j:WARN See http://logging.apache.org/log4j/1.2/faq.html#noconfig for more info.
INFO   | jvm 1    | 2015/11/19 15:06:29 | Bootstrap: Remote shutdown is disabled.
INFO   | jvm 1    | 2015/11/19 15:06:31 | [p2] Thu Nov 19 15:06:31 EST 2015 - [System Bundle Shutdown] Unsaved preferences when shutting down org.eclipse.equinox.internal.p2.metadata.repository.MetadataRepositoryManager
INFO   | jvm 1    | 2015/11/19 15:06:31 | OSGi framework stopped.
INFO   | jvm 1    | 2015/11/19 15:06:32 | Java HotSpot(TM) 64-Bit Server VM warning: ignoring option MaxPermSize=256M; support was removed in 8.0
STATUS | wrapper  | 2015/11/19 15:06:32 | <-- Wrapper Stopped

Any help is much appreciated!

Is this a new installation?
Seems it has issue loading either user config or ACL config files.
Check if the account you are using to run IS has the privilege to read/write the config directory and files under it.
Check files under it are not corrupted.

Check config/users.cnf file. Possibly corrupted.

Hi Kristopher,

has the instance been started at least once with success?

If so, you can try to restore the config files from config/backup to config and try again.

Regards,
Holger

Kristopher – It may be the issue with ACL files, if it a fresh installation and till now you don’t succeed on this, then better un-install, re-install again.

Thanks,