Have a nice day everyone,

I am configuring LDAP integration to enable user login at Guardium VM On-Premise version 12.1. When I set up the LDAP config and test the connection, Guardium shows a warning: 'unable to connect', even though I've checked the connection via CLI and confirmed that the firewall allows it.

Additionally, when I attempt to run 'import user from LDAP query', it also fails with the error: 'java.lang.RuntimeException: Connection timeout'. Note that the same AD information I'm using for LDAP works normally with other systems.

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Duc Tran Anh
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Hi @Duc Tran Anh,

There's a few things I notice about your configuration that may be a problem, but start with correcting your Log in as value first. It needs to be the service account that's connecting to LDAP to establish the connection, not a string within your LDAP tree. 

------------------------------
Wendy Zemba
Sr. Consultant, Data Protection
Converge Technology Solutions
wendy.zemba@convergetp.com

Need help with your Guardium deployment? Contact me directly to discuss engagement opportunities. Currently serving North America.

Original Message:
Sent: Fri June 06, 2025 11:16 PM
From: Duc Tran Anh
Subject: Error connecting to LDAP while configuring user import from Microsoft Active Director

Have a nice day everyone,

I am configuring LDAP integration to enable user login at Guardium VM On-Premise version 12.1. When I set up the LDAP config and test the connection, Guardium shows a warning: 'unable to connect', even though I've checked the connection via CLI and confirmed that the firewall allows it.

Additionally, when I attempt to run 'import user from LDAP query', it also fails with the error: 'java.lang.RuntimeException: Connection timeout'. Note that the same AD information I'm using for LDAP works normally with other systems.

------------------------------
Duc Tran Anh
------------------------------

HI @Wendy Zemba, 

Thank you I've double-checked and was able to successfully import the LDAP user, as shown in the screenshot below.

However, when I try to log in using the account information for duc.ta that was imported, along with the password from the AD server, the login at GUI with LDAP user unsuccessfully with Error Message : "Invalid user name and/or password. Please reenter your credential ".

It also fails when testing the account on the portal. I would greatly appreciate your support and guidance.

------------------------------
Duc Tran Anh

Original Message:
Sent: Sat June 07, 2025 06:02 AM
From: Wendy Zemba
Subject: Error connecting to LDAP while configuring user import from Microsoft Active Director

Hi @Duc Tran Anh,

There's a few things I notice about your configuration that may be a problem, but start with correcting your Log in as value first. It needs to be the service account that's connecting to LDAP to establish the connection, not a string within your LDAP tree. 

------------------------------
Wendy Zemba
Sr. Consultant, Data Protection
Converge Technology Solutions
wendy.zemba@convergetp.com

Need help with your Guardium deployment? Contact me directly to discuss engagement opportunities. Currently serving North America.

Original Message:
Sent: Fri June 06, 2025 11:16 PM
From: Duc Tran Anh
Subject: Error connecting to LDAP while configuring user import from Microsoft Active Director

Have a nice day everyone,

I am configuring LDAP integration to enable user login at Guardium VM On-Premise version 12.1. When I set up the LDAP config and test the connection, Guardium shows a warning: 'unable to connect', even though I've checked the connection via CLI and confirmed that the firewall allows it.

Additionally, when I attempt to run 'import user from LDAP query', it also fails with the error: 'java.lang.RuntimeException: Connection timeout'. Note that the same AD information I'm using for LDAP works normally with other systems.

------------------------------
Duc Tran Anh
------------------------------