Hello!

I got SPSS V25 from my university. I installed it on a laptop with opensuse (leap 15) and send the license key from my university which the licensewizard accepted (file lservrc exists and has the same line three times).

When I run stats I get the error:

>Error # 7002

>There appears to be a license for IBM SPSS Statistics, but it is invalid.

>Most common causes: System Date/Time changed on machine, or the license

>persistence files have become corrupted. Check your System Date, and then

>contact Technical Support. This command not executed.

>Execution of this command stops.

>Specific symptom number: 12

I did not change the Time on my machine. And I don't know how to check if the license persistence files have been corrupted.

Can somebody help me get SPSS to run?

Cheers!

Hi Support Member​ 

The error message mentions possibly corrupt persistence files. On Linux, there will be three directories where these file are stored. Delete them.

e.g. sudo rm -fR /var/.slm*

Then, as the root user (or with sudo):

• run the ../bin/licenseinit executable to re-initialize your persistence store
• run the ../bin/licensewizard or ../bin/licenseactivator and supply your authorization code once more.

Re-licensing the product in this way should have the effect of re-initializing the persistence store.

I hope this helps!

Support Member​ 

Hi Support Member​ !

If I understand you correctly, the persistence files are called "slmsomething"? I didn't find them on my Linux.

Or do the persistence files have different names? (I couldn't find out the names)

Cheers,

Dia

Hello Support Member,

Can you tell me the names of the persistence files? I couldn't find them.

Thank you,

Dia