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Error 7001 Symptom 18 There is no license for IBM SPSS Statistics Authorized User.

  • 1.  Error 7001 Symptom 18 There is no license for IBM SPSS Statistics Authorized User.

    Posted Mon February 08, 2021 10:06 PM

    I'm a student and I'm trying to install IBM SPSS but every time I install it and try to use it with the code my University gave me, it still has the same problem: Symptom 18. I did what this page says https://www.ibm.com/support/pages/error-7001-symptom-18-there-no-license-ibm-spss-statistics-authorized-user , so I created a case where the response was:

    "For SPSS student support please use the new Support site Forums (https://www.ibm.com/mysupport/s/forumshome?language=en_US) where SPSS support engineers can interact with you directly. You can filter by product name, search for answers to known issues, and post your own questions. Students can now also click ‘Get help with SPSS license’ issues as well.

    If this is for an SPSS business/faculty account then we will need to setup your Support profile with your IBM Customer Number (ICN) for your company/faculty support account.

    Thanks,

    Team Lead/SME for IBM eSupport"

    So here I am, posting this and waiting for the SPSS support engineers. I would appreciate so much the help.






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  • 2.  RE: Error 7001 Symptom 18 There is no license for IBM SPSS Statistics Authorized User.

    Posted Mon February 08, 2021 10:53 PM


  • 3.  RE: Error 7001 Symptom 18 There is no license for IBM SPSS Statistics Authorized User.

    Posted Tue February 09, 2021 04:56 AM

    I am also a university student and I experienced the same issue. I tried choosing the personal license option instead of the university or whatever license option and it worked for me. Hope it works out for you :)






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    #Support
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  • 4.  RE: Error 7001 Symptom 18 There is no license for IBM SPSS Statistics Authorized User.

    Posted Tue February 09, 2021 11:08 AM

    Support Member

    Have you changed your lock code to a 4- and tried licensing again.

    If it still does not please open a ticket with the option below and provide the authorization code you used for licensing and the lock code you have now.

    To open a ticket Go to:

    https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

    Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) such that we can immediately process your request.

    How to change to 4- lock code on Mac:

    MacOS

    In typical scenario authorization code is accepted, lservrc file is populated but SPSS product still cannot run properly (There is no license for SPSS product). This can happen on some MacOS systems when you have a lock code starting with 10-.1) Open up FINDER

    2) Open up the APPLICATIONS folder

    3) Open up the IBM folder

    4) Open up the SPSS folder

    5) Open up the Statistics folder

    6) Open up the folder for version of product

    7) Locate the "SPSS<product>.app" (application bundle) right click, and choose "Show Package Contents".

    8) Open up the "Contents" folder

    9) Open up the "bin" folder

    10) Locate and Control Click the file echoid.dat and choose Open With, and then choose to open it with TextEdit.app (pre-installed on a Mac below Applications\Utilities folder)

    11) Change the value in the file echoid.dat from 0x010 to 0x004

    12) Save the echoid.dat file with same name

    13) Delete the current license file LSERVRC file in this directory (if one exists, if not continue)

    14) Run the License Authorization Wizard of SPSS on

    /Applications/IBM/SPSS/<product>/<version>/ while the

    computer is connected to the internet . Make sure you see a lock code that begins with 4- on the wizard now. Use the same 20 digit authorization code you got before.

    15) REBOOT the Mac.

    16) then launch SPSS product. The software should now launch without error.






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