Apptio for All

Apptio for All

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  • 1.  End User Training

    Posted Mon January 25, 2021 10:35 AM
    Good Morning/Evening/Afternoon Apptio Friends!
    I am currently working on End User training and identifying persona's for roles here at my organization. Does anyone have any end user training for ITP or Cost Transparency that they would be willing to share? How to you make sure your end users are trained on a continual basis and not just after Apptio is implemented?
    #ApptioforAll


  • 2.  RE: End User Training

    Posted Mon January 25, 2021 10:56 AM
    Edited by Guillermo Cuadrado Tue November 05, 2024 05:48 PM

    Hello @Tara Miller
    We have been running an engagement campaign since late in 2019. In 2020 we had about 350 participants in our ​webinars.
    We started with a monthly one-hour introductions session. We had been toying with the idea of putting together a 12-chapter bootcamp or mastery program, but figured that nobody would sign up for it, or attend all sessions.


    Half way through 2020 we doubled up with another monthly webinar on a dedicated topic. We call them deep-dives. These have been very successful, and in essence, they replace the mastery program. Less commitment, but at least we guarantee attendees will be interested in the topic.
    In terms of materials, we have a full deck that we've used for half-day training sessions. We haven't had one for the last 2 years now. IMHO, those are good for in presence training, not for webinars.


    For the monthly intros, we have a slightly more comprehensive deck, covering the fundamentals of the model, rudimentary financial concepts, and a highlight of some allocation paths through the model.
    Also, we have a very light introduction to the cost model/ATUM, that I condensed into a 6-minute video.
     
    I'm putting together some more details in another #Bill-the-TBM-Guy story. He definitely knows more than me about this topic... 😜😜😎

    (Snowing in Munich... β„πŸŒ¨β˜ƒπŸ±β€πŸ‰)

    ​​​

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    Regards, Guillermo
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  • 3.  RE: End User Training

    Posted Mon January 25, 2021 10:59 AM
    P.S. Our great CSM, @Gulcin Menekse, has made us work on personas, so we have some of that. The trainings are loosely based on them, and I prefer asking the participants for specific topics they are interested in.​

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    Regards, Guillermo
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  • 4.  RE: End User Training

    Posted Mon January 25, 2021 01:02 PM
    This is great information @Guillermo Cuadrado! Thank you for sharing! I'm happy to hear it's going well!​


  • 5.  RE: End User Training

    Posted Mon January 25, 2021 03:11 PM
    @Tara Miller also, checkout the "Modifiable PPT" in the end user learning plans. 😎


  • 6.  RE: End User Training

    Posted Wed January 27, 2021 08:29 AM
    As hinted at earlier on, more details in a new #bill-the-tbm-guy story (link).
    Not just about training, but also with some other engagement initiatives.
    It just came to mind I could also add the topic list for the training modules, @Tara Miller​​

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    Regards, Guillermo
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