IBM QRadar SOAR

IBM QRadar

Join this online user group to communicate across Security product users and IBM experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.

 View Only

  • 1.  Email connector

    Posted Sun January 27, 2019 07:58 AM
    Dears,
    Appreciate your valuable support, I have a problem when sending mail to Resilient it stopped to open ticket.

    the response is 

    Failed to transform email

    it was working well and opening tickets with attachments successfully but suddenly this problem happened.

    Any one can help 



    ------------------------------
    haitham Mohammed
    ------------------------------


  • 2.  RE: Email connector

    Posted Mon January 28, 2019 04:02 AM
    Good morning.

    Do you install it?

    https://exchange.xforce.ibmcloud.com/hub/extension/4ba70106b6f2dfa77cb1e3c921db7ff5

    Regards,

    Pablo Roberto García
    Pre-Sales, EMEA SPGI & Italy

    m: +34  679 589 507
    e: pablo.roberto.garcia@ibm.com     



    Salvo indicado de otro modo más arriba / Unless stated otherwise above:
    International Business Machines, S.A.
    Santa Hortensia, 26-28, 28002 Madrid
    Registro Mercantil de Madrid; Folio 1; Tomo 1525; Hoja M-28146
    CIF A28-010791



    Original Message


  • 3.  RE: Email connector

    Posted Mon January 28, 2019 08:51 AM
    Hi haitham Mohammed

    It sounds like you are having issues with the old email connector.

    The best way to solve this issue is to contact Customer Success.


    ------------------------------
    AnnMarie Norcross
    ------------------------------

    Original Message


  • 4.  RE: Email connector

    Posted Mon January 28, 2019 09:20 AM
    Hi @haitham Mohammed,

    Here's the link to the Customer SuccessHub. To submit a service ticket, use the "Submit a request" button on the Success Hub homepage.

    https://success.resilientsystems.com/hc/en-us​

    ------------------------------
    Connor Costello
    ------------------------------

    Original Message


Related Content