Was there an incident or unscheduled maintenance on the Maas360 APIs this morning?

Approximately half of my customers suddenly started failing authentication with errors like "Invalid credentials", "Invalid account" on https://services.m2.maas360.com/auth-apis/auth/1.0/authenticate (and services.m3). This was followed by a period of timeouts and high request latency, then things went back to normal.

This started approximately 13:36 UTC (08:36 EST) and ended at 15:14, lasting just under 100 minutes. We did not correct any credentials -- the errors just resolved themselves.



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Michael Johnson
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Right after I posted this I saw the emergency switch maintenance notice https://status.maas360.com/incidents/tlzf2xhsj20k. That only mentioned M3 though, and we had issues with M2 as well. Also, our issues all seemed to occur after the posted completion time. We had customers unable to reach Maas360 from around 13:35 to 15:15 UTC then again from 15:55 to 16:40 UTC. No downtime was reported (perhaps because it was an auth issue and not an issue in the underlying service?)


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Michael Johnson
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