IBM MaaS360

IBM MaaS360

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  • 1.  Device Owner - Samsung Apps

    Posted Wed September 18, 2019 10:47 AM
    Hi,

    I'm quite new to MaaS360 so hopefully someone can assist?

    I'm setting up device owner deployments for fully managed mobile phones.

    When a Samsung mobile is set-up, System applications such as the Camera App are removed and only the applications I have approved are installed.  Obviously our users still need to use the camera so how do we get I get it back again?  Tried searching the play store for the same App (in this case Samsung A10) but can't find it. 

    Thanks
    Andy.

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    Andy Flatman
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  • 2.  RE: Device Owner - Samsung Apps

    Posted Wed September 18, 2019 12:45 PM
    Hi Andy,

    The Samsung devices generally use the app ID com.sec.android.app.camera for the camera.  I don't believe they host this on the Play store, but if you navigate to the policy and add that ID as a whitelisted app, it should appear on the devices

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    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
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    Original Message


  • 3.  RE: Device Owner - Samsung Apps

    Posted Thu September 19, 2019 04:34 AM
    Hi Matt,

    Thanks - I'll give that a go and report back.

    Thank you.
    Andy

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    Andy Flatman
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    Original Message


  • 4.  RE: Device Owner - Samsung Apps

    Posted Thu September 19, 2019 05:13 AM
    Hi Again Matt,

    Unfortunately that didn't work.  Added com.sec.android.app.camera into the whitelist for the Samsung A10 policy, factory reset, added device again. All the apps in the catalogue were installed but the Samsung camera app is still missing. 

    Thanks
    Andy

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    Andy Flatman
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    Original Message


  • 5.  RE: Device Owner - Samsung Apps

    Posted Thu September 19, 2019 02:49 PM
    Hi Andy,

    You added app ID (com.sec.android.app.camera) on the Android Entrerprise settings or Device settings because it's work for me


    Noureddine L.



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    Noureddine LAAREJ
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    Original Message


  • 6.  RE: Device Owner - Samsung Apps

    Posted Thu September 26, 2019 03:36 AM
    Hi Noureddine,

    Thank you so much.... I was indeed editing the Device settings rather than the Android Enterprise settings. 

    This now works perfectly.

    Thanks again
    Andy





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    Andy Flatman
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    Original Message