Greetings everyone,

I have a good question I think, this is regarding the "Scripts" tab.

Writing a while loop breaks the "Scripts" tab. This is because of the built-in IBM Resilient "forever loop" protection controls. 

For example, the following code will be stopped/killed by Resilient for running > 5 seconds. My comments follow the "###".

+++
a = (len(incident.properties.resolution)###this line grabs forces/grabs integer value from the resolution field
while a == 0:###this line waits until the "resolution" field is populated or does not equal 0
  pass
else:
  a = int(time.time())###getting local epoch/timestamp
  new_a = (a*1000)###converting to a proper epoch for future subtraction 
  b = (incident.discovered_date)###pull in Resilient field discovered_date epoch value
  math = new_a - b###perform math/formula for this control
  convert_math_to_proper_seconds = (math // 1000) % 60###convrt this number to seconds -- can also do minutes as well
  incident.properties.mean_time_to_recovery_mttr = convert_math_to_proper_seconds
+++


I need an alternative way to monitor when the "resolution" field (incident.properties.resolution) is changed and then continue the rest of the script. Does anyone have any experience with this?

IBM Resilient "Scripts" tab cannot use time.sleep() either even though the library is installed. 

Respectfully,
Rick

you can use a rule , where the condition would be filed : resolution : is changed.

and make the activity > run you script.

Greetings!

As mohamed stated, creatin a Rule with the field condition would be the best approach.

Finish your first workflow once the item starts, and then add a Rule to continue execution in a separate workflow when resolution is changed. This would also help with atomization and making sure you don't end up with a beefy, hard-to-debug workflow.

Another good approach would be creatin a workflow with a timer function that loops over the resolution field, and add it in your original workflow, although this solution is far from ideal.

Cheers!

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Pol Estecha Hernández
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