Content Management and Capture

Content Management and Capture

Come for answers. Stay for best practices. All we’re missing is you.

 View Only

  • 1.  DB2 stops working after Datacap 9.1.6 Interim Fix3 is applied

    Posted 05/27/20 12:20 PM
    Edited by dsakai 10/01/21 06:38 AM
      |   view attached
    After I installed Datacap 9.1.6 IF3 and IF4 into 3 Windows 10 note PCs, DB2 V11.5 stopped working.
    "db2start" command would end with
     
    SQL1042C An unexpected system error occurred. SQLSTATE=58004 $ db2stop SQL1042C An unexpected system error occurred. SQLSTATE=58004
     
    I checked many support documents, nothing worked.
    After 2 days, I concluded Datacap Interim Fix3 registered some dlls on Windows that interfered the DB2 gsk functionality.
    I uninstalled it and installed Datacap Interim Fix 2 instead. DB2 now worked. I did nothing else.
    The problem still occurred with Interim Fix 4.
     
    The issue happened on 3 different machines, one ThinkPad, and two Dell note PCs which all operate on Windows 10.
    I am going to stop at Interim Fix2 until the issue is cleared.
    If you have any clues, could you please offer them.
    I am attaching db2diag.log that contained an error "ECF_CRYPT_UNEXPECTED_ERROR".
    This went away after uninstalling Datacap IF3 and reinstalling with IF2. I confirmed this workaround with two machines so far.
     
    These are the support pages I checked.

    Attachment(s)

    log
    db2diag.log   217 KB 1 version


  • 2.  RE: DB2 stops working after Datacap 9.1.6 Interim Fix3 is applied

    Posted 06/03/20 03:33 AM
    I got workaround info from Support team.
    This issue happens with 9.1.6 Interim Fix3 and 4, and 9.1.8. Most likely with 9.1.7 as well.

    1.GSK is a separate IBM product, which Db2 and Datacap use.
    2.For GSK it is mandatory to have all files in C:\Program Files\ibm\gsk8\lib64 since this is the GSKit path and it does not allow any files outside this path because it causes issues.
    3.So when Datacap installs GSKit files in C:\Windows\SYSTEM32 it affects other applications using GSKit because gsk8ver_64.exe starts reporting that GSKit is installed on path C:\Windows\SYSTEM32 but there are no other files there related to GSKit so Db2 also fails.

    Workaround is removing gsk8icss_64.ddl and gsk8p11d_64.ddl from C:\woindows\System32

    I am going to try this workaround.

    ------------------------------
    dsakai
    ------------------------------



  • 3.  RE: DB2 stops working after Datacap 9.1.6 Interim Fix3 is applied

    Posted 06/05/20 03:01 AM
    Edited by System Admin 07/15/20 10:12 AM
    I did workaround. DB2 now started. But instead, Datacap Studio and Application Manager wouldn't start. 
    I should wait for the fix.
    A big Datacap user in Japan is still using 9.1.3, because each Fix Pack and Interim Fix would always bring many critical issues.
    At one time our team spent more than 100 hours investigating issues and requesting HotFixes.
    We decided CD (Continuous Delivery) Model was not feasible at all with Datacap.
    At one time LDAP functionality completely failed after an Interim Fix installation.




    ------------------------------
    dsakai
    ------------------------------

    Original Message


Related Content