Does anyone have experience with anonymising DataPower information sent to IBM support?

Our potential clients are using DataPowers (without API Connect) to process a lot of sensitive data.

There are times when they have issues, they need to contact IBM support, and at these times,

they need to send files gathered from their appliances to IBM.

They would like to avoid sending sensitive information to IBM support and would like to know which information is necessary for IBM to help them resolve their issue.

The idea is to anonymise data before sending it to IBM.

We are in the process of finding out which kind of data they want to anonymise; however, they would like to have a list of data that is "absolutely required" by IBM to support them.

Is there a list of information that is required by IBM support when analysing a DataPower issue?

Thanks.

That's a pretty wide berth!  It depends upon the problem.

It is relatively easy to anonymize logs, but the error reports will be more challenging, and they almost always ask for those.

FWIW, Kumba Software's DPAA has an error report viewing feature, allowing you to see and compare contents of error reports.  That's not exactly what you need, but, the way it works is it pulls everything apart into individual files.   Maybe you could then scan those files, remove or anonymize what is necessary, and then reassemble??   Just an idea.

Does anyone have experience with anonymising DataPower information sent to IBM support?

Our potential clients are using DataPowers (without API Connect) to process a lot of sensitive data.

There are times when they have issues, they need to contact IBM support, and at these times,

they need to send files gathered from their appliances to IBM.

They would like to avoid sending sensitive information to IBM support and would like to know which information is necessary for IBM to help them resolve their issue.

The idea is to anonymise data before sending it to IBM.

We are in the process of finding out which kind of data they want to anonymise; however, they would like to have a list of data that is "absolutely required" by IBM to support them.

Is there a list of information that is required by IBM support when analysing a DataPower issue?

Thanks.