Platform

Platform

A place for Apptio product users to learn, connect, share and grow together.

 View Only
  • 1.  Datalink On-Prem Agent Error 1067

    Posted 08/13/18 10:38 PM

    Hi!, Our Datalink 64-bit agent service is encountering Error 1067. We are unable to restart the service or running into start/stop loop after upgraded to the latest engine version (Build 9234). We have tried to remove & restore regedit, scandisk, reinstall, and reboot the server but nothing works. We got a ticket raised but I wanted to hear if anyone does have any solution to this issue. Thanks!





    #Datalink


  • 2.  Re: Datalink On-Prem Agent Error 1067

    Posted 08/14/18 03:53 PM

    I have no quick advice but you should get the help you need from Support.


    #Datalink


  • 3.  Re: Datalink On-Prem Agent Error 1067
    Best Answer

    Posted 08/15/18 09:05 PM

    Quick note to this. Issue is resolved with below steps in case anyone encounters with error 1067.

     

    WARNING: Back-up APPTIO directory before you perform any actions.

     

    Added ;%JAVA_HOME%\bin to system path variable.
    Uninstalled original agent and renamed to backup.
    Installed latest agent into a new directory c:\ApptioDataLink
    Copied agent.config and config directory into the new install dir.
    Verified connectors.


    #Datalink


  • 4.  Re: Datalink On-Prem Agent Error 1067

    Posted 08/15/18 09:10 PM

    Thank you for taking the time to share this back with the community!


    #Datalink