Reloading WmPRT is failed at startup service, but loaded and enabled.

Exception:

2013-06-14 11:18:08 EDT [ISS.0028.0012I] WmPRT: Startup service (wm.prt.admin:startup)
2013-06-14 11:18:08 EDT [ISS.0015.0005D] Invoking service wm.prt.admin:startup.
2013-06-14 11:18:08 EDT [ISS.0014.0016T] Invoking service wm.prt.admin:startup
2013-06-14 11:18:09 EDT [PRT.0101.0524D] Could not initialize cache manager
2013-06-14 11:18:09 EDT [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.ServiceException: [PRT.0101.9347] Could not initialize cache manager
2013-06-14 11:18:09 EDT [ISU.0000.9999D] InfraDC: Service Error Event wm.prt.admin:startup
2013-06-14 11:18:09 EDT [ISS.0070.0011D] Starting registered listeners for package WmPRT
2013-06-14 11:18:09 EDT [ISP.0046.0012I] Enabling HTTP Listener on port 15006

Fix level

wm IS version : 8.2.2
Wm PRT Fix 6
Wm Monitor 12

Due to this startup failure all the process models which are built and uploaded are dissapperaed once the IS gets restarted.

Please advice

Hi Susheel,

Is this already resolved? Is it a clustered environment using common cache manager?

-Niteesh

Resolution:

PIE-26477(IS_8.2_SP2_Core_Fix7 readme)

Process Engine may fail to start if the SoftwareAG-IS-PE.xml file contains maxMemoryOffHeap or maxBytesLocalOffHeap.

The IntegrationServer/config/Caching/SoftwareAG-IS-PE.xml file contains the settings for a single cache named “StepLatch”. If that cache element includes the maxMemoryOffHeap or
maxBytesLocalOffHeap attributes, Process Engine will not initialize correctly unless you have a Terracotta license that enables the BigMemory capability.

In this case, you will see the following two messages in the server log:

wm.prt.admin:startup wm.prt.admin:startup [PRT.0101.9347]
Could not initialize cache manager

Integration Server encountered an error while parsing
\IntegrationServer\config\Caching\SoftwareAG-IS-PE.xml:
License key file \terracotta-license.key does not exist or cannot be read.

To fix this, manually edit the SoftwareAG-IS-PE.xml file and remove the maxMemoryOffHeap or maxBytesLocalOffHeap attribute.

Thanks for posting useful info…

Cheers,
Niteesh