Thank you for participating in the updated version of Apptio Community.  

Brandon @Brandon Walshin is still working on re-leveling the points system but we expect that to be complete after the Thanksgiving holiday in the US.  

Otherwise, let us know what you like and what we need to make better 

Looks great Rhonda! Can't wait to start using it properly  

One thing though, I haven't got all my points back  only have 48 at the moment but i think i had over 2,000 before the upgrade. Are the changes just taking a while to come through still?

Thanks,

Oli

Hi Oli, 

We had all of your points on Wed. I don't know what happened. Thank you for pointing out!  We can still access the points in the old system, so we'll make sure that you get full credit. Part of the points revamping is to ensure customers keep all points and Apptio employees get reset to more realistic levels. So employees will loose points but no customers should.

@Brandon Walshin Brandon, have a look. 

Hey Rhonda,

Thanks for replying so quickly and explaining  I did think it was strange as I thought i had them on the day of the switch as well, but they seemed to disappear sometime in between. Ahh okay then, gives us a fighting chance to be in the top few on the leader-boards as well .

Thanks for taking a look guys

Oliver,

Sorry about all the confusion with your points.

I am working with our community provider to asses what happened and how we can fix this. We should have this problem solved very soon.

Brandon

Hey Oli,

We never really got a great answer from the site provider on the migration fall out so I've just manually bumped up your points. Onward and upward :-)

RK

Hey Rhonda,

Thanks very much for doing that! Glad to be back up to normal points, and nearly in the top 10

Would yo be able to help @Sasha Dunford get back to her normal points as well please? 

Thanks again,

Oli

Hi, I had another question about points. I noticed my point balance at 0 and now it's back up (I think) but are the way we earn points different now? And if so, where's the best way to learn about the new ways to earn them?

Hey Casey, Yes sorry, the new gamification system has a lot of very cool features (like challenging people who are close to you on the leaderboard or the ability for members to give points to each other) but we are having a less than easy time migrating and the points keep sliding up and down. On the plus side, we have a master list from the old system. So no points are officially "lost" they're just displaying funky. 

@Brandon Walshin What's the status on getting stable?

Casey - when we are stable, points for Apptio employees might decrease, depending on what you had before. Here's an excerpt of the rules from the Apptio Internal facing community doc (it's long and too boring to post for customers ;-) but if you're looking for some encyclopedic reading, drop me a note and I'll send you a link to the full thing.  

In Community 2.0, higher point values will be placed on simple tasks that demonstrate a user is frequently engaging in community conversations. The leveling system will also be re-tiered with a clear line of demarcation for longer-term, frequently active users.

To transition from the old to new points structure, points earned in Community 1.0 will translate to Community 2.0 using the following rules:

• Points carry directly from Community 1.0 over to 2.0 and are associated with the corresponding 2.0 tier for:
• Customers
• Partners
• Apptio Empoyees who have obtained less than 2,500 points

Apptio Employees who’ve obtained 2,500 points or more are reset to the baseline points for TBM Citizen. Further, employees who are required to routinely upload or create content as part of their job function, will not receive points for those routine actions.

These rules are designed to right-size the gamification leaderboard ensuring customers and Apptians are represented and all members have an equal chance to improve their status in the new system.

Also when stable, Brandon will post the full list of points per action but think "slow and steady" it's geared toward rewarding continued participation... a couple of points for every like, around 10 points for commenting, more points if you create something, that sort of thing. 

Rhonda/Casey,

From what I am told from Jive, the gamifcation switch is a "Lazy Migration" where once a user opens their account and click around, it will start to copy the old information over. As this is not ideal, I'm still working with them to have everyone's information updated as soon as possible.

Casey,

All your points will copy over soon. Sorry about the inconvenience here.

Hmm I'm sure @Oliver Smith has been online since the migration, and his points are still being "lazy". Should he try logging out and logging back in?

Thank you both for the info! Very helpful. 

Just wanted to say I LOVE the new site!!