Hey @Chen He, it looks like you are missing an item at the end of the URL. Do you need to add "measures" ?

Even with that, it reports 500. No matter what url I reuqest, always 500. If it is url issue, it should not response 500 but service not available or operation not allowed (405), right? It should not be 5xx error which means server side problem. 

Hey @Chen He, it looks like you are missing an item at the end of the URL. Do you need to add "measures" ?

Hello? Any update on this?

Even with that, it reports 500. No matter what url I reuqest, always 500. If it is url issue, it should not response 500 but service not available or operation not allowed (405), right? It should not be 5xx error which means server side problem. 

Hey @Chen He, it looks like you are missing an item at the end of the URL. Do you need to add "measures" ?

@Chen He

Your assumptions on which code should be returned is not entirely accurate.  A 500 error does result from a server-side error, because it could not process your request.  It likely could not process the request because of missing or inaccurate parameters, based on my experience.  This would reach the server to be processed, but the server would not have enough parameters to know how to respond properly, thus responding with a 500.

Looking at the API Endpoint that you're hitting, you're telling Cloudability "I want to run a Cost Report", but you're not telling it any details as to what you're looking for in the report.  It doesn't know the Date Range, which Dimensions & Metrics, any Filters, etc.  I'm going to provide a couple of examples for you below that I expect to return results, as well as a link to our API Documentation, specifically for Cost Reports.

• Link to Cost Reporting API Endpoint Documentation : https://help.apptio.com/en-us/cloudability/api/v3/cost_reporting_endpoints.htm

Example 1 : "I want to know information about the Dimensions & Metrics that I can use with Cost Reports."

• In this example, you are not actually getting cost data, so you don't need to provide a time frame or filters.  This is only going to return the Dimensions & Metrics available for your organization, which is helpful in determining the proper terminology to use when building your API request.
• API URL = https://api.cloudability.com/v3/reporting/cost/measures

Example 2 : "I want to know all of my cloud costs for July 2023, split by cloud vendor."

• With this example, you'll see only the costs for July 2023, and it will be divided by cloud vendor.  You can add more Dimensions or Metrics (to a reasonable extent), though as you expand the number of results you may need to consider pagination (which is also referred to in the API documentation).
• API URL = https://api.cloudability.com/v3/reporting/cost/run?start_date=2023-07-01&end_date=2023-07-31&dimensions=vendor&metrics=total_amortized_cost

If those still do not work for you, I would recommend contacting your TAM or submitting a support ticket so that our team of experts can review the situation.  Please be sure to include a screenshot if possible, or at least the time & date that you attempted to hit the endpoint along with the traceID and uniqueID from the response.  This will help them to locate your specific request so it could be analyzed.

Hello? Any update on this?

Even with that, it reports 500. No matter what url I reuqest, always 500. If it is url issue, it should not response 500 but service not available or operation not allowed (405), right? It should not be 5xx error which means server side problem. 

Hey @Chen He, it looks like you are missing an item at the end of the URL. Do you need to add "measures" ?

Thank you for the reply, Phllip.

Followed your suggestion on this URL: "

• API URL = https://api.cloudability.com/v3/reporting/cost/run?start_date=2023-07-01&end_date=2023-07-31&dimensions=vendor&metrics=total_amortized_cost

Same issue in the attached screenshot. Who is Spotnana.com's TAM? How to submit a ticket? I just joined Spotnana in a month, really appreciate if you can shed some lights on this. Attached return headers of my request. 

If possible, I am happy to have a short online meeting session with support engineers from Apptio.com. Appreciate all your helps!

@Chen He

Your assumptions on which code should be returned is not entirely accurate.  A 500 error does result from a server-side error, because it could not process your request.  It likely could not process the request because of missing or inaccurate parameters, based on my experience.  This would reach the server to be processed, but the server would not have enough parameters to know how to respond properly, thus responding with a 500.

Looking at the API Endpoint that you're hitting, you're telling Cloudability "I want to run a Cost Report", but you're not telling it any details as to what you're looking for in the report.  It doesn't know the Date Range, which Dimensions & Metrics, any Filters, etc.  I'm going to provide a couple of examples for you below that I expect to return results, as well as a link to our API Documentation, specifically for Cost Reports.

• Link to Cost Reporting API Endpoint Documentation : https://help.apptio.com/en-us/cloudability/api/v3/cost_reporting_endpoints.htm

Example 1 : "I want to know information about the Dimensions & Metrics that I can use with Cost Reports."

• In this example, you are not actually getting cost data, so you don't need to provide a time frame or filters.  This is only going to return the Dimensions & Metrics available for your organization, which is helpful in determining the proper terminology to use when building your API request.
• API URL = https://api.cloudability.com/v3/reporting/cost/measures

Example 2 : "I want to know all of my cloud costs for July 2023, split by cloud vendor."

• With this example, you'll see only the costs for July 2023, and it will be divided by cloud vendor.  You can add more Dimensions or Metrics (to a reasonable extent), though as you expand the number of results you may need to consider pagination (which is also referred to in the API documentation).
• API URL = https://api.cloudability.com/v3/reporting/cost/run?start_date=2023-07-01&end_date=2023-07-31&dimensions=vendor&metrics=total_amortized_cost

If those still do not work for you, I would recommend contacting your TAM or submitting a support ticket so that our team of experts can review the situation.  Please be sure to include a screenshot if possible, or at least the time & date that you attempted to hit the endpoint along with the traceID and uniqueID from the response.  This will help them to locate your specific request so it could be analyzed.

Hello? Any update on this?

Even with that, it reports 500. No matter what url I reuqest, always 500. If it is url issue, it should not response 500 but service not available or operation not allowed (405), right? It should not be 5xx error which means server side problem. 

Hey @Chen He, it looks like you are missing an item at the end of the URL. Do you need to add "measures" ?

Thank you for the reply, Phllip.

Followed your suggestion on this URL: "

• API URL = https://api.cloudability.com/v3/reporting/cost/run?start_date=2023-07-01&end_date=2023-07-31&dimensions=vendor&metrics=total_amortized_cost

Same issue in the attached screenshot. Who is Spotnana.com's TAM? How to submit a ticket? I just joined Spotnana in a month, really appreciate if you can shed some lights on this. Attached return headers of my request. 

If possible, I am happy to have a short online meeting session with support engineers from Apptio.com. Appreciate all your helps!

@Chen He

Your assumptions on which code should be returned is not entirely accurate.  A 500 error does result from a server-side error, because it could not process your request.  It likely could not process the request because of missing or inaccurate parameters, based on my experience.  This would reach the server to be processed, but the server would not have enough parameters to know how to respond properly, thus responding with a 500.

Looking at the API Endpoint that you're hitting, you're telling Cloudability "I want to run a Cost Report", but you're not telling it any details as to what you're looking for in the report.  It doesn't know the Date Range, which Dimensions & Metrics, any Filters, etc.  I'm going to provide a couple of examples for you below that I expect to return results, as well as a link to our API Documentation, specifically for Cost Reports.

• Link to Cost Reporting API Endpoint Documentation : https://help.apptio.com/en-us/cloudability/api/v3/cost_reporting_endpoints.htm

Example 1 : "I want to know information about the Dimensions & Metrics that I can use with Cost Reports."

• In this example, you are not actually getting cost data, so you don't need to provide a time frame or filters.  This is only going to return the Dimensions & Metrics available for your organization, which is helpful in determining the proper terminology to use when building your API request.
• API URL = https://api.cloudability.com/v3/reporting/cost/measures

Example 2 : "I want to know all of my cloud costs for July 2023, split by cloud vendor."

• With this example, you'll see only the costs for July 2023, and it will be divided by cloud vendor.  You can add more Dimensions or Metrics (to a reasonable extent), though as you expand the number of results you may need to consider pagination (which is also referred to in the API documentation).
• API URL = https://api.cloudability.com/v3/reporting/cost/run?start_date=2023-07-01&end_date=2023-07-31&dimensions=vendor&metrics=total_amortized_cost

If those still do not work for you, I would recommend contacting your TAM or submitting a support ticket so that our team of experts can review the situation.  Please be sure to include a screenshot if possible, or at least the time & date that you attempted to hit the endpoint along with the traceID and uniqueID from the response.  This will help them to locate your specific request so it could be analyzed.

Hello? Any update on this?

Even with that, it reports 500. No matter what url I reuqest, always 500. If it is url issue, it should not response 500 but service not available or operation not allowed (405), right? It should not be 5xx error which means server side problem. 

Hey @Chen He, it looks like you are missing an item at the end of the URL. Do you need to add "measures" ?

Hi @Chen He - your screenshot shows "Bearer Token" for Authorization. I use Basic Auth with the Cldy API (Cldy API Key goes in the Username field, Password field remains blank). Could that be the problem?

Thank you for the reply, Phllip.

Followed your suggestion on this URL: "

• API URL = https://api.cloudability.com/v3/reporting/cost/run?start_date=2023-07-01&end_date=2023-07-31&dimensions=vendor&metrics=total_amortized_cost

Same issue in the attached screenshot. Who is Spotnana.com's TAM? How to submit a ticket? I just joined Spotnana in a month, really appreciate if you can shed some lights on this. Attached return headers of my request. 

If possible, I am happy to have a short online meeting session with support engineers from Apptio.com. Appreciate all your helps!

@Chen He

Your assumptions on which code should be returned is not entirely accurate.  A 500 error does result from a server-side error, because it could not process your request.  It likely could not process the request because of missing or inaccurate parameters, based on my experience.  This would reach the server to be processed, but the server would not have enough parameters to know how to respond properly, thus responding with a 500.

Looking at the API Endpoint that you're hitting, you're telling Cloudability "I want to run a Cost Report", but you're not telling it any details as to what you're looking for in the report.  It doesn't know the Date Range, which Dimensions & Metrics, any Filters, etc.  I'm going to provide a couple of examples for you below that I expect to return results, as well as a link to our API Documentation, specifically for Cost Reports.

• Link to Cost Reporting API Endpoint Documentation : https://help.apptio.com/en-us/cloudability/api/v3/cost_reporting_endpoints.htm

Example 1 : "I want to know information about the Dimensions & Metrics that I can use with Cost Reports."

• In this example, you are not actually getting cost data, so you don't need to provide a time frame or filters.  This is only going to return the Dimensions & Metrics available for your organization, which is helpful in determining the proper terminology to use when building your API request.
• API URL = https://api.cloudability.com/v3/reporting/cost/measures

Example 2 : "I want to know all of my cloud costs for July 2023, split by cloud vendor."

• With this example, you'll see only the costs for July 2023, and it will be divided by cloud vendor.  You can add more Dimensions or Metrics (to a reasonable extent), though as you expand the number of results you may need to consider pagination (which is also referred to in the API documentation).
• API URL = https://api.cloudability.com/v3/reporting/cost/run?start_date=2023-07-01&end_date=2023-07-31&dimensions=vendor&metrics=total_amortized_cost

If those still do not work for you, I would recommend contacting your TAM or submitting a support ticket so that our team of experts can review the situation.  Please be sure to include a screenshot if possible, or at least the time & date that you attempted to hit the endpoint along with the traceID and uniqueID from the response.  This will help them to locate your specific request so it could be analyzed.

Hello? Any update on this?

Even with that, it reports 500. No matter what url I reuqest, always 500. If it is url issue, it should not response 500 but service not available or operation not allowed (405), right? It should not be 5xx error which means server side problem. 

Hey @Chen He, it looks like you are missing an item at the end of the URL. Do you need to add "measures" ?

Thank you for the reply, Jeff.  I assume the API key you got is from the header of login response. I followed your method. It gives me 401. It sounds like,

never pass the authentication process. 

Hi @Chen He - your screenshot shows "Bearer Token" for Authorization. I use Basic Auth with the Cldy API (Cldy API Key goes in the Username field, Password field remains blank). Could that be the problem?

Thank you for the reply, Phllip.

Followed your suggestion on this URL: "

• API URL = https://api.cloudability.com/v3/reporting/cost/run?start_date=2023-07-01&end_date=2023-07-31&dimensions=vendor&metrics=total_amortized_cost

Same issue in the attached screenshot. Who is Spotnana.com's TAM? How to submit a ticket? I just joined Spotnana in a month, really appreciate if you can shed some lights on this. Attached return headers of my request. 

If possible, I am happy to have a short online meeting session with support engineers from Apptio.com. Appreciate all your helps!

@Chen He

Your assumptions on which code should be returned is not entirely accurate.  A 500 error does result from a server-side error, because it could not process your request.  It likely could not process the request because of missing or inaccurate parameters, based on my experience.  This would reach the server to be processed, but the server would not have enough parameters to know how to respond properly, thus responding with a 500.

Looking at the API Endpoint that you're hitting, you're telling Cloudability "I want to run a Cost Report", but you're not telling it any details as to what you're looking for in the report.  It doesn't know the Date Range, which Dimensions & Metrics, any Filters, etc.  I'm going to provide a couple of examples for you below that I expect to return results, as well as a link to our API Documentation, specifically for Cost Reports.

• Link to Cost Reporting API Endpoint Documentation : https://help.apptio.com/en-us/cloudability/api/v3/cost_reporting_endpoints.htm

Example 1 : "I want to know information about the Dimensions & Metrics that I can use with Cost Reports."

• In this example, you are not actually getting cost data, so you don't need to provide a time frame or filters.  This is only going to return the Dimensions & Metrics available for your organization, which is helpful in determining the proper terminology to use when building your API request.
• API URL = https://api.cloudability.com/v3/reporting/cost/measures

Example 2 : "I want to know all of my cloud costs for July 2023, split by cloud vendor."

• With this example, you'll see only the costs for July 2023, and it will be divided by cloud vendor.  You can add more Dimensions or Metrics (to a reasonable extent), though as you expand the number of results you may need to consider pagination (which is also referred to in the API documentation).
• API URL = https://api.cloudability.com/v3/reporting/cost/run?start_date=2023-07-01&end_date=2023-07-31&dimensions=vendor&metrics=total_amortized_cost

If those still do not work for you, I would recommend contacting your TAM or submitting a support ticket so that our team of experts can review the situation.  Please be sure to include a screenshot if possible, or at least the time & date that you attempted to hit the endpoint along with the traceID and uniqueID from the response.  This will help them to locate your specific request so it could be analyzed.

Hello? Any update on this?

Even with that, it reports 500. No matter what url I reuqest, always 500. If it is url issue, it should not response 500 but service not available or operation not allowed (405), right? It should not be 5xx error which means server side problem. 

Hey @Chen He, it looks like you are missing an item at the end of the URL. Do you need to add "measures" ?

Thank you for the reply, Jeff.  I assume the API key you got is from the header of login response. I followed your method. It gives me 401. It sounds like,

never pass the authentication process. 

Hi @Chen He - your screenshot shows "Bearer Token" for Authorization. I use Basic Auth with the Cldy API (Cldy API Key goes in the Username field, Password field remains blank). Could that be the problem?

Thank you for the reply, Phllip.

Followed your suggestion on this URL: "

• API URL = https://api.cloudability.com/v3/reporting/cost/run?start_date=2023-07-01&end_date=2023-07-31&dimensions=vendor&metrics=total_amortized_cost

Same issue in the attached screenshot. Who is Spotnana.com's TAM? How to submit a ticket? I just joined Spotnana in a month, really appreciate if you can shed some lights on this. Attached return headers of my request. 

If possible, I am happy to have a short online meeting session with support engineers from Apptio.com. Appreciate all your helps!

@Chen He

Your assumptions on which code should be returned is not entirely accurate.  A 500 error does result from a server-side error, because it could not process your request.  It likely could not process the request because of missing or inaccurate parameters, based on my experience.  This would reach the server to be processed, but the server would not have enough parameters to know how to respond properly, thus responding with a 500.

Looking at the API Endpoint that you're hitting, you're telling Cloudability "I want to run a Cost Report", but you're not telling it any details as to what you're looking for in the report.  It doesn't know the Date Range, which Dimensions & Metrics, any Filters, etc.  I'm going to provide a couple of examples for you below that I expect to return results, as well as a link to our API Documentation, specifically for Cost Reports.

• Link to Cost Reporting API Endpoint Documentation : https://help.apptio.com/en-us/cloudability/api/v3/cost_reporting_endpoints.htm

Example 1 : "I want to know information about the Dimensions & Metrics that I can use with Cost Reports."

• In this example, you are not actually getting cost data, so you don't need to provide a time frame or filters.  This is only going to return the Dimensions & Metrics available for your organization, which is helpful in determining the proper terminology to use when building your API request.
• API URL = https://api.cloudability.com/v3/reporting/cost/measures

Example 2 : "I want to know all of my cloud costs for July 2023, split by cloud vendor."

• With this example, you'll see only the costs for July 2023, and it will be divided by cloud vendor.  You can add more Dimensions or Metrics (to a reasonable extent), though as you expand the number of results you may need to consider pagination (which is also referred to in the API documentation).
• API URL = https://api.cloudability.com/v3/reporting/cost/run?start_date=2023-07-01&end_date=2023-07-31&dimensions=vendor&metrics=total_amortized_cost

If those still do not work for you, I would recommend contacting your TAM or submitting a support ticket so that our team of experts can review the situation.  Please be sure to include a screenshot if possible, or at least the time & date that you attempted to hit the endpoint along with the traceID and uniqueID from the response.  This will help them to locate your specific request so it could be analyzed.

Hello? Any update on this?

Even with that, it reports 500. No matter what url I reuqest, always 500. If it is url issue, it should not response 500 but service not available or operation not allowed (405), right? It should not be 5xx error which means server side problem. 

Hey @Chen He, it looks like you are missing an item at the end of the URL. Do you need to add "measures" ?

Hi Chen, See @Andrew Midgley's last reply. 

Thank you for the reply, Jeff.  I assume the API key you got is from the header of login response. I followed your method. It gives me 401. It sounds like,

never pass the authentication process. 

Hi @Chen He - your screenshot shows "Bearer Token" for Authorization. I use Basic Auth with the Cldy API (Cldy API Key goes in the Username field, Password field remains blank). Could that be the problem?

Thank you for the reply, Phllip.

Followed your suggestion on this URL: "

• API URL = https://api.cloudability.com/v3/reporting/cost/run?start_date=2023-07-01&end_date=2023-07-31&dimensions=vendor&metrics=total_amortized_cost

Same issue in the attached screenshot. Who is Spotnana.com's TAM? How to submit a ticket? I just joined Spotnana in a month, really appreciate if you can shed some lights on this. Attached return headers of my request. 

If possible, I am happy to have a short online meeting session with support engineers from Apptio.com. Appreciate all your helps!

@Chen He

Your assumptions on which code should be returned is not entirely accurate.  A 500 error does result from a server-side error, because it could not process your request.  It likely could not process the request because of missing or inaccurate parameters, based on my experience.  This would reach the server to be processed, but the server would not have enough parameters to know how to respond properly, thus responding with a 500.

Looking at the API Endpoint that you're hitting, you're telling Cloudability "I want to run a Cost Report", but you're not telling it any details as to what you're looking for in the report.  It doesn't know the Date Range, which Dimensions & Metrics, any Filters, etc.  I'm going to provide a couple of examples for you below that I expect to return results, as well as a link to our API Documentation, specifically for Cost Reports.

• Link to Cost Reporting API Endpoint Documentation : https://help.apptio.com/en-us/cloudability/api/v3/cost_reporting_endpoints.htm

Example 1 : "I want to know information about the Dimensions & Metrics that I can use with Cost Reports."

• In this example, you are not actually getting cost data, so you don't need to provide a time frame or filters.  This is only going to return the Dimensions & Metrics available for your organization, which is helpful in determining the proper terminology to use when building your API request.
• API URL = https://api.cloudability.com/v3/reporting/cost/measures

Example 2 : "I want to know all of my cloud costs for July 2023, split by cloud vendor."

• With this example, you'll see only the costs for July 2023, and it will be divided by cloud vendor.  You can add more Dimensions or Metrics (to a reasonable extent), though as you expand the number of results you may need to consider pagination (which is also referred to in the API documentation).
• API URL = https://api.cloudability.com/v3/reporting/cost/run?start_date=2023-07-01&end_date=2023-07-31&dimensions=vendor&metrics=total_amortized_cost

If those still do not work for you, I would recommend contacting your TAM or submitting a support ticket so that our team of experts can review the situation.  Please be sure to include a screenshot if possible, or at least the time & date that you attempted to hit the endpoint along with the traceID and uniqueID from the response.  This will help them to locate your specific request so it could be analyzed.

Hello? Any update on this?

Even with that, it reports 500. No matter what url I reuqest, always 500. If it is url issue, it should not response 500 but service not available or operation not allowed (405), right? It should not be 5xx error which means server side problem. 

Hey @Chen He, it looks like you are missing an item at the end of the URL. Do you need to add "measures" ?