Hi,

We are installing Cloud Pak for Automation v20.0.3 and we are running into an issue with entitlement key obtained from the software library. We are getting an authentication error. We are following the instructions detailed here to obtain container images:

https://www.ibm.com/support/knowledgecenter/en/SSYHZ8_20.0.x/com.ibm.dba.install/op_topics/tsk_images_demo_roks.html

We are getting this error:

“ ERROR Enter your Entitlement Registry key: Verifying the Entitlement Registry key... Error: error logging into "cp.stg.icr.io": invalid username/password The Entitlement Registry key failed"

Please let us know how to resolve this issue.

Your error indicates a failure to access the docker repository cp.stg.icr.io when

the deployment script (cp4a-deployment.sh) runs. Depending on the choices made during the demo install( specifically whether you are using the OCP catalog (OLM) to perform the install), the script accesses one of the two docker repositories; cp.stg.icr.io or cp.icr.io. Your error indicates that your entitlement key is failing for this cp.stg.icr.io repository. This is a known issue. The workaround is to get the deployment script to access cp.icr.io. repo instead. The way to do this is to answer the question during the install.."Are you using the OCP Catalog (OLM) to perform this install? As “No”. (Yes/No, default:No)", This will make the install use cp.icr.io repo.