IBM MaaS360

IBM MaaS360

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  • 1.  Cloud extender not connecting to AD

    Posted Thu December 19, 2019 03:35 AM
    Hi, hoping you can all help.  My cloud extender works fine on the server it is connected to but when i log into Maas 360 website it doesn't pick up new users from AD and says "Cloud Extender is not operational".  I can still administer devices but i just cant get it to pick up new users.  It has a service account, it has the domain name but it seems that is all that is configured.  Maas also looks a big different from previous so there may of been an update.  Anyone any ideas on how to make this work again?

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    Jeff Birkett
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  • 2.  RE: Cloud extender not connecting to AD

    Posted Thu December 19, 2019 04:59 PM
    Hi Jeff - if you run through the CE config tool on the server - does it get all green check marks at the end of the wizard?

    When you look at the CE in the portal - Does the last reported date happen to be Dec 13th?

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    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
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    Original Message


  • 3.  RE: Cloud extender not connecting to AD

    Posted Fri December 20, 2019 03:21 AM

    When I run through the config on the server, it is all fine, everything is green, connects to AD perfectly and the Activesync server.  When I go to the cloud extender portal, it says at the top cloud extender is not operational and that the last report date was 12/17/2019.  I am not sure how to edit any of these settings and when I go to the cloud extender settings, on the left of the portal it only displays Health Check Status and Exchange Activesync, no AD and no user visibility settings



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    Original Message


  • 4.  RE: Cloud extender not connecting to AD

    Posted Fri December 20, 2019 03:10 PM
    That's a head scratcher - I'd need to do a little more digging - would you be able to email me with your account info please?

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    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
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    Original Message