Hi Team,

i had created my account on webMethods cloud few months back with the name of ‘rohitgupta’. Now i am trying to access and it’s coming as not available. Now problem is , there is no provisioning of recovering the account or any instructions if cloud name is different associated with e-mail account. Attached is the snapshot.

Different SAG Site pages are redirecting to this link . RouterApp

Kindly suggest on how to fix it. [img]

https://higherlogicdownload.s3.amazonaws.com/IMWUC/webMethods/Files3/582f8b2b78d0b93eb2951ba56ebc49ece19876f6_2_1035x310.png 1.5x, https://higherlogicdownload.s3.amazonaws.com/IMWUC/webMethods/Files/582f8b2b78d0b93eb2951ba56ebc49ece19876f6.png 2x" data-dominant-color="F4F6F9">

webMethodsCloud.PNG1122×337 14.1 KB

Hi,

Was it a free trial account or company paid account/tenant with no restrictions on it?

In any case please reach out to the SAG cloud support team to resolve this kind of valid tenant accessibility issues.

HTH,
RMG