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Clearing Managed Status filter on Device Inventory does not work properly

  • 1.  Clearing Managed Status filter on Device Inventory does not work properly

    Posted 06/11/20 11:09 AM
    With no filter applied to Managed Status filter on Device Inventory, the device list still appears to be filtered. In other words, inactive devices are still excluded from the list.

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    Niki Milligan
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  • 2.  RE: Clearing Managed Status filter on Device Inventory does not work properly

    Posted 06/11/20 11:37 AM

    Hi Niki,

    The default views for our reports and inventory screens only apply to devices that are enrolled or actively being synced via our Cloud Extender.  Inactive Devices are removed from the system, though their records are saved until a permanent deletion is issued by an admin, and do not appear in the inventory views unless a filter is applied to look for them.  This is by design so that the inventory view is not flooded with device records that are not relevant to day-to-day device management.



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    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
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