Hey folks,

Run into this problem with a couple of our client users (I cannot reproduce though): checkbox prompts suddenly don't work, as in, the select all and deselect all buttons work, but the users can no longer check or uncheck individual checkboxes.

This applies with all browsers on the user's machine.

Cognos Analytics on Cloud 11.2.2

Anyone else run into this?

Thanks,
Tom

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Tom Cook
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#CognosAnalyticswithWatson

I've never seen this issue before, but this is how I'd start trying to figure out what's going on.

Is this reporting or dashboards? The next steps are the same either way, but there are more possible points of JS failure in dashboards.

First I would open the developer toolbar and use the element selector to find the checkboxes. 


This should tell you if there's something over the checkboxes somehow. I don't think it's likely, but if there's something blocking the element then it would explain why nothing happens.

Next, look at the console. Are there any JavaScript errors before or when the user clicks? The checkboxes Cognos uses are not actually HTML checkboxes, they're images with onclick events. Any JavaScript error will stop the execution, explaining why it's failing.

Are you using any extensions or custom controls? It may be possible something is conflicting in them.

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Paul Mendelson
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Original Message:
Sent: Tue August 23, 2022 10:21 AM
From: Tom Cook
Subject: Checkbox Prompts Suddenly Unselectable

Hey folks,

Run into this problem with a couple of our client users (I cannot reproduce though): checkbox prompts suddenly don't work, as in, the select all and deselect all buttons work, but the users can no longer check or uncheck individual checkboxes.

This applies with all browsers on the user's machine.

Cognos Analytics on Cloud 11.2.2

Anyone else run into this?

Thanks,
Tom

------------------------------
Tom Cook
------------------------------

#CognosAnalyticswithWatson

Hi Tom,

It might be related to the zoom feature in the browser. It would be easy to check if the zoom is 100% or 40%, for instance.

Best regards,

------------------------------
Patrick Neveu
Positive Thinking Company
------------------------------

Original Message:
Sent: Tue August 23, 2022 10:21 AM
From: Tom Cook
Subject: Checkbox Prompts Suddenly Unselectable

Hey folks,

Run into this problem with a couple of our client users (I cannot reproduce though): checkbox prompts suddenly don't work, as in, the select all and deselect all buttons work, but the users can no longer check or uncheck individual checkboxes.

This applies with all browsers on the user's machine.

Cognos Analytics on Cloud 11.2.2

Anyone else run into this?

Thanks,
Tom

------------------------------
Tom Cook
------------------------------

#CognosAnalyticswithWatson