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Can't authorize my product after reinstalling windows

  • 1.  Can't authorize my product after reinstalling windows

    Posted Mon September 21, 2020 11:13 AM

    Hello,

    I had a license for SPSS that was working without any problems, but when I reinstalled windows and tried to activate my SPSS I got the following message:

    Authorization failed.: You are not allowed to generate any more new licenses.

    Hopefully there's a possibility to transfer licenses or something, because I need SPSS for my classes

    Thanks in advance,

    Kilian Martens





    #SPSSLicensing
    #SPSSStatistics
    #Support
    #SupportMigration


  • 2.  RE: Can't authorize my product after reinstalling windows

    Posted Mon September 21, 2020 11:19 AM

    Support Member​ Dear SPSS user,

     

    due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, authorization code, email address, etc...  need to be handled through the SPSS Licensing support page:

    https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

    Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) so that we can immediately process your request.

     

    For licensing questions on Student and Gradpack versions, please reach out to your vendor or academic institution where you obtained the license:

    https://www.ibm.com/support/pages/spss-student-version-and-graduate-pack-resources

     

    IBM SPSS Technical Support

     





    #SPSSLicensing
    #SPSSStatistics
    #Support
    #SupportMigration