IBM MaaS360

IBM MaaS360

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  • 1.  Can't add Android app

    Posted 03/19/24 08:51 AM
    Edited by Andy Flatman 03/20/24 04:25 AM

    Hi,

    When I try and add a new app from Google play store to the app catalogue, the following error is displayed. 

    It was working last week.

    Any ideas please?

    Thanks - Andy. 



    ------------------------------
    Andy Flatman
    ------------------------------



  • 2.  RE: Can't add Android app

    Posted 03/20/24 03:09 AM

    Hi Andy

    From experience this sort of thing can be a local pc or browser cookies issue. 

    Suggest you test on another pc, delete cookies/temp files and try again. 

    If still not working please raise a Support ticket. 

    Best



    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------



  • 3.  RE: Can't add Android app

    Posted 03/20/24 04:24 AM
    Edited by Andy Flatman 03/20/24 04:24 AM

    Hi Eamonn,

    I tried deleting the cache and cookies, using a different PC and browser as suggested and it's still coming up with the error. I tried raising a ticket with O2 helpdesk but they haven't got back to me.

    Kind Regards

    Andy



    ------------------------------
    Andy Flatman
    ------------------------------

    Original Message


  • 4.  RE: Can't add Android app

    Posted 03/20/24 04:31 AM

    Hi Andy

    I've asked the CSMs for O2 to follow up with them directly. 

    Best



    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------

    Original Message


  • 5.  RE: Can't add Android app

    Posted 03/20/24 04:57 AM

    Thanks Eamonn. 



    ------------------------------
    Andy Flatman
    ------------------------------

    Original Message


  • 6.  RE: Can't add Android app

    Posted 03/20/24 05:04 AM

    Hi again Eamonn,

    I've just updated my PC to the latest Windows 11 build and it's working again. 

    Kind Regards

    Andy



    ------------------------------
    Andy Flatman
    ------------------------------

    Original Message


  • 7.  RE: Can't add Android app

    Posted 03/20/24 06:11 AM

    Hi Andy

    That's great to hear, thanks for letting me know. 

    Best



    ------------------------------
    Eamonn O'Mahony
    Technical Client Success Manager
    IBM Security
    Dublin, Ireland
    ------------------------------

    Original Message


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