Hello there.
In addition to Theo’s suggestion you could try another thing - check that the username is in the Tamino Administrator list.
1. Log in to SMH
2. Go to → Administrators → Tamino
3. If the required username is not there, add it.
Theo is quite correct in his points on the domain name - this is very important. I log in to the “SANRAM” domain and my user ID is “tf”, so I have added the username “SANRAM/tf” as a Tamino Administrator. (Please note the forward slash between domain and user name.)
This can also be done directly in the registry. Using the Software AG regutil tool, execute the following command to see the list of Tamino Administrators:
Q:\>regutil enumkeys "HKLMS\Software AG\System Management Hub\Products\Tamino\Users" SANRAM/tf ino_admin</pre><BR>(This examples shows both of my Administrator users.)<BR><BR>If the required username is not listed, you can add it using regutil:<BR><pre class="ip-ubbcode-code-pre"> regutil create "HKLMS\Software AG\System Management Hub\Products\Tamino\Users\SANRAM/tf2"
In order to log in to the SMH you need to use a valid user ID and password for the operating system, and in order to administer Tamino the username needs to be defined as a Tamino administrator.
I hope that helps,
Trevor.
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