Hi,

Got a mysterious issue on single Windows Server 2019 Datacentre. The service is not starting and returning error 27. 

No logs got created in __BESData. Issue appears on 11.0.2 and 11.0.3 BigFix client version.

Reinstalled this client several times also using different drives and directories, unfortunately all I got is the following error in system Event Log. 

Thanks for any hint,

Jakub

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Jakub Kania
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Hi,

It could be that BESClient.exe (or one of its .dll dependencies) is not compatible with some other Windows shared libraries.
Problem is that when running BigFix Client as a service any potential error popup will be swallowed as there is no UI access.

Thus, I'd start with manual run of '..\BES Client\BESClient.exe' executable.
Does Windows complains with anything ?
If not, check the exit code (echo %errorlevel%).

If the above will not give any hints, Process Monitor (https://learn.microsoft.com/en-us/sysinternals/downloads/procmon) allows to verify the executable load & processing.
Play with Process Monitor is on a tedious side but sometimes inevitable...

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Thank you,
Oktawian

Oktawian Powązka, L3 Support
IBM License Metric Tool
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