Great article, Sumit. The "pilot purgatory" really resonates. I've seen too many organizations get stuck there because they treat AI as a technology deployment rather than an operational transformation.
The task I'd automate first is cross-system data reconciliation and validation. Finance teams spend countless hours manually checking that data across ERP, CRM, and operational systems actually matches before closing books or generating reports. It's tedious, error-prone, and keeps skilled analysts from strategic work.
And, watsonx Orchestrate multi-agent orchestration could be valuable here as an example. Specialized agents validate data across multiple systems, route discrepancies to the right tools or people, and handle the entire reconciliation workflow end-to-end.
The other lesson is about infrastructure readiness. Organizations that escape pilot purgatory are those that build for production from day one with data governance, scalable architecture, and integration with core enterprise systems. The 370% ROI only materializes when you move beyond proof-of-concept and commit to enterprise-scale deployment. Great share thanks.
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Zoe Balroop
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