AIX

AIX

Connect with fellow AIX users and experts to gain knowledge, share insights, and solve problems.


#Power
#Power
 View Only
Back to discussions
Expand all | Collapse all

Best approach for managing short-notice customer requests in a cloud-based workflow?

  • 1.  Best approach for managing short-notice customer requests in a cloud-based workflow?

    Posted 2 days ago

    Hi everyone,
    I'm working on improving how we handle short-notice customer requests inside a cloud-based workflow. In our case, customers often reach out very close to their required service time, so we need a fast way to capture the request, validate details, and route it to the right team without delays.

    I'm exploring different patterns using IBM Cloud resources and wanted to get some input from the community on:

    • Whether IBM Cloud Functions is suitable for handling sudden spikes in small, fast tasks

    • Best practices for building a lightweight request flow that keeps latency low on mobile devices

    • Techniques to avoid shared-state issues when multiple requests hit the system at once

    • Using App Connect vs. Event Streams for routing these short-notice events

    • General architecture patterns you've found useful for real-time or near-real-time customer interactions

    I'd love to hear any suggestions or examples from people who've solved similar problems.
    Thanks in advance!



    ------------------------------
    Sergio
    Toronto Pearson Airport Taxi
    Toronto ON
    647 927-9321
    ------------------------------


Related Content