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Archive issue in the Windows Server

  • 1.  Archive issue in the Windows Server

    Posted Tue July 11, 2023 01:34 AM

    HI Everyone,

    Very urgent need.

    I need to store Archive and Backup files in Windows Server. I have enabled shared path, given credentials & Directory path properly.

    But port# 22 or 23 is not taking for the windows server. When i noticed, the SFTP service itself is not running.

    How to enable to SFTP service in the Windows server to archive the Guardium files.

    reference screenshot:



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    PHANENDRA RAO CHAVANA
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  • 2.  RE: Archive issue in the Windows Server

    Posted Tue July 11, 2023 08:00 AM

    HI Everyone,

    Any update on this request?



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    PHANENDRA RAO CHAVANA
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  • 3.  RE: Archive issue in the Windows Server

    Posted Tue July 11, 2023 08:25 AM

    Hi @PHANENDRA RAO CHAVANA

    You need to install OpenSSH on your Windows host: https://learn.microsoft.com/en-us/windows-server/administration/openssh/openssh_install_firstuse?tabs=gui



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    Wendy
    Converge Technology Solutions
    Formerly Information Insights
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  • 4.  RE: Archive issue in the Windows Server

    Posted Tue July 25, 2023 07:36 AM

    Hi Wendy,

    Tried to configure it but not succeeded.

    Does anyone using SFTP sevices for archiving data in Windows Server?

    It is so , which port does it uses?



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    PHANENDRA RAO CHAVANA
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  • 5.  RE: Archive issue in the Windows Server

    Posted Tue July 25, 2023 08:37 AM

    Hi @PHANENDRA RAO CHAVANA,

    I've configured it many times. Typically port 22 is used, but you can specify any port you want. What errors are your receiving? The Pre-requisites are: 

    • Open port between the Guardium appliance and the Windows server, typically port 22
    • A directory or directories to store the files being transferred.
    • A service account with write access to the above directories(s).
    • OpenSSH must be installed on the server to allow SFTP connectivity


    ------------------------------
    Wendy
    Converge Technology Solutions
    Formerly Information Insights
    ------------------------------



  • 6.  RE: Archive issue in the Windows Server

    Posted Mon August 21, 2023 04:24 AM

    Hello Wendy,

    Iam getting this error

    image



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    Khaleel Ebrahim
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  • 7.  RE: Archive issue in the Windows Server

    Posted Mon August 21, 2023 04:26 AM

    This is the configuration installed openssh also in the server



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    Khaleel Ebrahim
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  • 8.  RE: Archive issue in the Windows Server

    Posted Mon August 21, 2023 04:27 AM

    Test connection is failing



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    Khaleel Ebrahim
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  • 9.  RE: Archive issue in the Windows Server

    Posted Mon August 21, 2023 08:32 AM

    Hi @Khaleel Ebrahim

    I'm sorry you're continuing to have issues. As the error indicates, there's several issues that may exist. What troubleshooting steps have you performed? Have you tried to access the directory using the account and password from a source other than Guardium to confirm that the account has access to that directory? Have you also written a file there to ensure it has the appropriate permissions? There have also been some issues with certain special characters in the password or user name. Can you change them to something basic to see if that resolves anything?



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    Wendy
    Converge Technology Solutions
    Formerly Information Insights
    ------------------------------



  • 10.  RE: Archive issue in the Windows Server

    Posted Mon August 21, 2023 09:34 AM

    Yes wendy I have used winscp successfully created and deleted a folder.In the configuration Tried port 21 and 22 both not working. When I choose port 22 the error is appearing instantly when i try 21 it take some time and shows error. Also check port open from cli below is the result.



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    Khaleel Ebrahim
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  • 11.  RE: Archive issue in the Windows Server

    Posted Mon August 21, 2023 09:40 AM

    Please let me know sample character which allowed so we can try it in the password



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    Khaleel Ebrahim
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  • 12.  RE: Archive issue in the Windows Server

    Posted Mon August 21, 2023 09:19 AM

    Hi Khaleel,

    You should put a "2" in the "Ignore data older than", not required though.

    But as others have stated, it was usually a permission issue, does the directory exist, is the firewall open, is SFTP allowed in your environment, you might want to use scp protocol.  

    Good luck!

    Jennifer



    ------------------------------
    Jennifer Dodson
    Brand Technical Specialist
    Global Sales, Financial Services
    1 469 796 8337 Mobile
    jennifer.dodson@ibm.com

    IBM
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  • 13.  RE: Archive issue in the Windows Server

    Posted Mon August 21, 2023 09:45 AM

    Hi Jennifer,

    This error was showing while doing test connection. Assuming the other setting not required for test connection.



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    Khaleel Ebrahim
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